Samra Bolsters Water Security in Jordan with Infor EAM

Infor announced that Samra Wastewater Treatment Plant, Jordan’s largest wastewater treatment facility has deployed Infor EAM (Enterprise Asset Management) to transform operational efficiency and reduce maintenance budgets. This will help preserve Jordan’s scarce water reserve. For improved asset management, Samara installed Infor EAM with Infor’s partner Intertext Systems. The first phase of the deployment covered more than 4,000 assets. Per the press release, Khaled AlShami, Infor director of solution consulting, Middle East & Africa, said: “Infor EAM has given Samra clear visibility of its assets, enabling it to digitize and automate its maintenance function. Asset management is important for all organizations, but the benefits are especially keenly felt by utilities such as Samra.” Looking ahead, Samra continues to expand its use of Infor EAM, adding more assets to the system and expanding the scope of the solution.

 

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LBI Ancestors Error

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If your LBI instance is installed with Crystal Report Application Server 2011, you may see a recurring error in your LBI WebSphere logs, referencing “JSONOBject[“ancestors”] is not a JSONArray”.

This is a known defect in CRAS 2011, and will be resolved with an update to CRAS 2011 SP4.  You can safely ignore this error, or you can configure the logger to ignore it.  To configure the logger to ignore the error, add the following to the LBI_HOME\Reporting Services….\erswar-x.x.war\WEB-INF\classes\log4j.xml:

<!– Workaround to supress com.businessobjects.report.web.json.JSONException: JSONObject [“ancestors”] is not a JSONArray. error–>

<logger name=”com.businessobjects.report.web”>

<level value=”FATAL”/>

</logger>

 

Then, restart WebSphere and verify that the errors are no longer being logged.

 

Zyllem and Infor Partner to Strengthen Enterprise Distribution across ASEAN

Infor and Zyllem, a specialist in last-mile logistics distribution networks, announced their technology partnership to digitize and optimize logistics value chains across ASEAN. Per the press release, Infor will leverage Zyllem’s SaaS-based distribution platform for Infor Warehouse Management Systems (WMS), including key verticals such as retail, logistics and distribution. This will empower Infor customers to integrate their distribution and supply chains seamlessly, with end-to-end visibility and control across their networks. “Over the next six months, Infor and Zyllem will connect with major distributors in the market to share their vision of the future logistics and supply chain market. We’re glad to have found a partner that shares our vision and is committed to bringing change to a market that is ripe for innovation,” says Noam Berda, founder and CEO at Zyllem. This partnership has the goal of digitizing and optimizing the enterprise logistics value chain so as to deliver intelligent tracking and insights for customers.

 

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Zadig&Voltaire Switches to the Cloud with Infor CloudSuite Fashion for its Transformation

Zadig&Voltaire, a French ready-to-wear brand with operations in more than 30 countries around the world, recently decided to switch to the Cloud and deploy Infor CloudSuite Fashion, a cloud-based enterprise resource planning (ERP) solution for the management of end-to-end fashion processes. The company’s objective is to move quickly and, to achieve this, to opt for a standard solution that does not require any specific customizations. Per the press release, three main principles guide the implementation of this project: to make simple functional choices to encourage teams to adopt the solution, opt for a standard product to facilitate its maintenance, and redesign processes to adapt them to the tool, thereby aligning the entire organization with market best practices. Alliance partner CGI will accompany Infor on this project.

 

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ADFS Login Failed in Rich Client

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If you are logging into Rich Client and getting a “login failed error”, check the security_authen.log file located on the Landmark server at LASYSDIR/security_authen.log.  If this file contains the error “ADFS login failed. The call to ADFS Login page was not successful”, you can configure your Rich Client installation to use an ADFS login.

These steps can be performed in the LPA Web App, or you can get to Rich Client using the command line utility.  To do this, log into the Landmark server as the Lawson user.  Open a Landmark command window, and type the command “canvas64 gen”.  This task is performed in the GEN data area.

In the search window, type “IRC” and select “IRC Install Specifications.”

The default specifications for Rich Client 64 should look something like this:

Modify the specifications to:

  1. -s
  2. $specfile.href.url$:$specfile.version$
  3. -iw
  4. -m
  5. $com.lawson.url.protocol$://$com.lawson.url.host$:$com.lawson.url.port$
  6. <your data area>
  7. -q
  8. $com.lawson.url.protocol$://$com.lawson.url.host$:$com.lawson.url.port$

Download Rich Client again, and you will be presented with a new style of login page:

Virtual reality and training in the post-Covid era

In recent years, virtual reality (VR), augmented reality (AR) and artificial intelligence (AI) have emerged as important tools for healthcare. Especially in this Covid-ridden society, these technologies have been utilized more than ever, especially in healthcare employee training. Healthcare Global Magazine shares an article, written by Leila Hawkins, about the emergence of VR in the Covid and post-Covid era. According to the article, the American Board of Internal Medicine (ABIM) has noted as far back as 2010 that it was better for students to be trained by simulation tools before attempting any procedures on patients. That way there would be reduced errors and better safety measures for students in training. Founder and CEO of Vitri Dr. Alex Young explains how VR training is frequently used to train surgeons and soft skills training for health professionals at all stages. “We are more problem-focused than fixed to a specific specialty or type of technology, with an emphasis on capturing unique data insights that would be otherwise impossible with traditional training,” says Young. “Ultimately, the goal is to improve human performance and therefore patient safety, and organizations are more focused on this through the lens of COVID and the need for remote training to help employees now and in the future.”

 

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Document Express error 52 – Bad file name or number

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You may be running Document Express with Lawson and Citrix Storefront and encountering this error. Before you jump to conclusions that this issue is related to Lawson or Citrix security, check these steps below.

 

The user is likely experiencing this error when trying to import invoices into Document express.

  1. Make sure that all application related access is set in MHC.
  2. Verify the user has Active Directory access to the import routine folder on the server where the invoices are loaded in from Lawson.
  3. Lastly, verify the user has access to the import routine directly from Windows folder explorer. This path can be found in the import routine itself in document express.
  4. Copy the import routine path, paste it into Windows folder explorer to verify access.

Conclusion: When the user imports the invoice in doc express, it downloads the file locally and opens it. Verify both channels are open for the user.

Hotel Alhambra Palace Checks in with Infor for World-Class Customer Service

Hotel Alhambra Palace in Granada, Spain, has chosen to implement Infor Hospitality Cloud solutions throughout all operations, including front of house, housekeeping, restaurants and conference bookings. The deal includes Infor Hospitality Management Solution (HMS), Infor Sales and Catering, and Infor Table Management. Per the press release, Infor software will replace an on-premises legacy system that can no longer support the plans for growth at Hotel Alhambra Palace. One of the earliest anticipated benefits of the new application will be faster access to more comprehensive information and operational data, as well as new contactless processes such as mobile check-in. Hotel Alhambra Palace will be able to continue improving customer service and ensure staff are deployed to the highest value activities.

 

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Building a solid technology foundation enables transformation

John P. Donohue, Penn Medicine’s Vice President of Information Services Enterprise Services, shares a article on Healthcare IT News on the importance of building a solid and transformative technology foundation. He compares the importance of building a physical foundation for a house or large building as the structural strength in technology sectors. This foundation should be able to support long term stability for a company as well as future changes and needs. Donohue says IT professionals need to be ahead of the game in terms of establishing and maintaining the capabilities of their technology foundation. There are two areas he thinks IT professionals needs to consider to achieve this.

  • Wireless capabilities. Donohue states, “People who have not designed and implemented wireless infrastructures with a scalable and extensible architecture are seeing the need to delay projects while they do forklift upgrades to their WiFi technologies. Asking your operational folks to delay projects while you enhance your foundational technologies is an unsurmountable feat.”
  • Information security. Donohue states, “As we install more Internet of Devices in our environments, our vulnerability landscape grows. We need strong foundational technologies in our information security toolset that can scale and grow to meet the dynamics of the threats.”

With COVID-19 hitting the economy this past spring, this tested the capabilities and foundations of many companies and their tech sectors. Donohue reminds us that growth transformation will always happen, so businesses must have a better designed technology foundation that is stable enough to weather any changes.

 

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Certificate Error When Loading Rich Client

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If you launch Rich Client and get a certificate error (particularly after a new Landmark install or update), here are the steps to update your IRC certificate.

Here is a sample error message that you might receive before you are even presented with a login screen:

You can resolve this issue either in the LPA web administration tool, or you can log into your IPA server as the lawson user, open a Landmark command window, and type the command “canvas64 gen”.  These tasks are performed in the GEN data area.

In the search box, type “IRC” and select “IRC Trusted Certificates”

Go to Actions > Create

Add the certificate by file.  Browse to a previously exported certificate (Base 64 cer format) and click the save button.  The certificate details will be displayed if the certificate is valid.