6 benefits of having Enterprise Resource Planning in your pocket

Today’s workforce is dependent on real-time, on-the-go information and connectivity. Your enterprise resource planning (ERP) system can be the key to helping your business migrate to a more mobile workplace. Mobile ERP can keep your employees informed in real-time, as well as customer communications. Tech reporter Joe Devanesan shares an article on Tech HQ explaining how many businesses may have already adopted mobile technologies, though they may not be using them correctly or to its full capabilities. Devanesan provides 6 key benefits of having Enterprise Resource Planning in your pocket and on-the-go.

  1. Flexibility. Mobile-based ERP provides unrivaled convenience in data logging by making it easy for workers to enter all relevant data accurately without re-keying the data into back-end systems.
  2. Quality Data. Mobile-based ERP can be designed to capture bad data and erase it from entering your ERP system, thus helping you to collect data more easily.
  3. Greater Productivity. Mobile-based ERP also allows companies to gain a competitive advantage by providing instant access into real-time business data, while at the same time having the capability to take necessary actions on your mobile device.
  4. More Visibility. By having the ability to anticipate the demand, companies can evaluate the status of their business and plan in real-time with the information and data they get from different points.
  5. Agile Systems. For most users of the mobile-based ERP, it will allow them to simplify strenuous and time-consuming processes that would have been tedious and repetitive.
  6. Improved Quality of Service. With instant access to relevant information regardless of where mobile workers may be, mobile-based ERP enables any queries to be resolved and data to be provided to customers immediately.

Now more than ever businesses and businesspeople must be flexible as mobility will be more prevalent in the workplace.

 

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LBI Auditing Part 2 – Setting up Admin Audit Reports

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In LBI Auditing Part 1, we went over enabling dashboard auditing. This time we will go over how to set up special Admin Audit Reports to view more information about LBI activity via Framework/Reporting Services and Smart Notifications. These reports are for 10.6.0.0 and later but check with Infor if they are supported for older versions.

 

  1. Login to Infor Support Portal and go to the LBI Product Download page.
  2. Download the BI-Samples.zip file and unzip to a temporary location
  3. Locate Infor-LBI-Admin-Reports-SolutionPack.zip
  4. Login into LBI and go to Tools dashboard
  5. Click the Deployment Utility link and a Deployment Utility window will pop-up
  6. Browse for the solution pack mentioned in Step 3, select it and then click Import
    • NOTE: Framework Services content is delivered in a folder called fs; Reporting Services in a folder called rs; Smart Notification in a folder called sn.
    • No tab will be displayed for a service if the solution package does not contain a solution for that service or if the service is not registered/installed.
  7. When the import is completed, a screen is displayed with a tab for each imported package, click on a tab to view the import and additional details.
  8. If the import fails for any reason, try and correct the issue, verify zip file is not corrupt, re-import.
    • NOTE: Remove any applications directories where the import was successful to avoid duplicate content.

 

Make sure to check out Part 3a – “Overview of Framework Service Admin Audit Reports”  (coming soon) to get more insight into these reports.

Borders College Makes the Grade with Infor

Infor recently announced that Scotland’s Borders College has upgraded its investment in Infor SunSystems (to 6.4). Implemented remotely by Infor partner Kick ICT, Infor SunSystems will enable Borders to establish a platform for the digital transformation of its finance function. Per the press release, the upgrade will ensure Borders College operates from a fully supported platform, reducing the risk of downtime and costly emergency fixes. It will also enable finance, procurement, HR, health and safety, and other back-office functions with plans to digitalize student-facing programs. Hazel Robertson, Borders College vice-principal for finance and corporate services, says of the upgrade, “We are already looking to share our newly developed best practices with other colleges and look forward to even more collaboration in the future.”

 

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LBI Auditing Part 1 – Setting up Dashboard Auditing

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You may not be aware that LBI has many different auditing features. Today I’ll be talking about dashboard auditing specifically.

Dashboard auditing in a nutshell allows you to track what dashboard links and content are being accessed by your user base. This can be helpful for reviewing security permissions, getting rid of unused links, as well as optimizing overly used links/reports.

To enable Dashboard auditing you must have Administrator rights in LBI.

  1. Login into LBI and go to the Tools
  2. Select System Settings and go to the Dashboard Audit Section
  3. Select Yes to Allow Dashboard Audit and Save Changes
  4. Stop and restart the server for the changes to take effect.

Framework Services will now automatically capture and log relevant dashboard info to your LBI database table FS_AUDIT.

 

Make sure to check out the second article in this series, LBI Auditing Part 2 – “Setting up Admin Audit Reports”.

4 Keys for a Successful CRM Implementation

With the current pandemic still affecting industries over a year later, it is more important than ever that businesses keep their loyal customers happy and continue to attract new customers. The solution to this is harnessing the power of your customer relationship management (CRM) system. While implementing a CRM can be challenging, the return on investment is very rewarding. Though its deployment within an existing business requires a forward-thinking approach to ensure success. Krishna Panicker, vice president of product at CRM company Pipedrive, shares an article on Destination CRM explaining to organizations that with the right mindset, CRM implementation can be made seamless and pain-free for every person involved. Panicker explains how to make it happen with these 4 keys tips.

Choose the Right Tool. All CRMs are not made equal. Ensure the needs of the business are aligned with your choice of CRM… Choose a solution that supports your growth and think with a futuristic mind-set.

Understand Your Customer. Every aspect of the customer journey must be taken into consideration and the best CRM solutions can keep track of calls made and emails sent, as well as conversations that the customer has had with the support team. Through gaining this insight you are able to customize messaging and personalize communication, as well as identify areas to optimize.

Keep Conversations Going Between Teams. Business leaders must understand what the company needs CRM for and how it will be used across teams before embarking on the journey. It is a good idea to involve employees directly in the decision-making process: they will be the ones using CRM on a day-to-day basis and will be impacted the most by the solution you choose.

Leverage Integrations. Take full advantage of everything your CRM offers from the very first stages of its journey. CRM integrations often aren’t prioritized at the beginning, causing much of the application’s utility to remain untapped until much later down the line.

 

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5 Methods To Improve CRM System Of Your Company

The driving fore of most profit-based organizations are the customers. Keeping them happy and satisfied is the bottom line and will help your business thrive. A game changer for your company to manage your customers better is customer relationship management (CRM). Having a sound CRM system can better your current relationships with customers and help you find even more. However, in order to get the most of it, you should choose the best CRM system for your company and know what tools you have at your disposal. Business expert Rebecca Smith shares an article on Host Review on how to improve a CRM system for your company to better utilize this amazing tool.

  1. Train Your Employees – As you work on your salesforce partners list, focus on training employees on the basics of CRM. Plan to execute the training in workable phases.
  2. Observe Sales Cycles and Customer Behaviors – A successful marketing strategy depends on knowing what customers click. Companies can learn more about their customers from the information gathered. As such, they will prepare well for them.
  3. Detail Synchronization – Company CRMs should schedule everything from calendars, advisors’ meetings, and to-do lists. Check to see if the CRM you go for has several synchronization options. The more options there are, the better it is.
  4. Consider offering Personalized Services – Different companies are discovering ways to use their CRMs. It helps them serve customers better. They can attend to their customers’ unique needs. This ensures that they achieve a personalized approach.
  5. Staying Updated – Choose a CRM system that updates the company. The information is essential to direct marketers to channel their efforts. Better results come up when marketers focus on using the right information.

A CRM system is a worthy investment for any company that can use it right. Selecting the right one for your company starts with knowing what you need and how a CRM will help you achieve it. Find the right one will offer the most gains for your business needs.

 

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Linea Light Group Chooses Infor for Digital Transformation and to Centralize the Control of the Business

Professional LED lighting and design brand Linea Light Group has implemented Infor LN as part of a digital transformation strategy. The objective of the project, which was managed by Infor partner 2WS, was to redefine the group’s information processes for better business management of its individual branches for sales. Founded in 1976, with headquarters in the province of Treviso, Italy, Linea Light Group specializes in the design and production of lighting systems and solutions for indoor and outdoor environments, and is among the first European companies to specialize in LED technology. The previous ERP (enterprise resource planning) solution was disconnected from the various systems because the company needed to define a business management model common to all subsidiaries in order to harmonize operational activities in all foreign countries in line with the head office. Per the press release, Linea Light Group identified Infor LN as an ERP solution ideally suited to the needs of manufacturing companies. 2WS supported Linea Light Group throughout the decision-making and implementation phases of the project. The Infor LN implementation was based on the definition of core models, developed for each type of branch and agency in the group, according to their specific business needs. Future plans for Linea Light Group include optimizing the general model and evaluate the extension of Infor LN to other foreign branches and agencies, such as Dubai, Russia and Spain, as well as to the Italian commercial agencies in the group.

 

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Updating Bouncy Castle after Java Update on Landmark Server

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Similar to LSFCT, when Java is updated on the Landmark server, you will need to place the Bouncy Castle provider in the LAW_JAVA_HOME/jre/lib/ext directory.  To get the latest Bouncy Castle release, navigate to https://www.bouncycastle.org/latest_releases.html.  Select the latest release, or the release that corresponds to your version of Java.  Download the signed JAR file.

Stop all the IBM processes and Lawson.  Also, check your task manager for any running java processes.  Kill any java process.  Place the file at LAW_JAVA_HOME/jre/lib/ext.  Start all the services, or reboot the machine.

 

CRM’s Pandemic Performance

The COVID-19 pandemic threw us all in for a roller coaster ride that no one saw coming. Telecommuting and remote work/shopping was the “normal” social behavior, and it looks like it’s here to stay for a while. Customer relationship management (CRM) industry analyst Denis Pombriant shares an article on CRM Buyer on how CRM systems handled the 2020 pandemic. Pombriant states one of the many disappointments we’ve seen in handling the COVID-19 crisis has been how cloud software companies have been almost shut out of participating in providing solutions. Though if you step back and look at what the tech sector has demonstrated to us through COVID, you can feel impressed. There are multiple huge networks capable of bringing technical solutions to any corner of a reasonably mature society, which Oracle and others have shown, Pombriant points out. Flexible software drives business agility and nothing drives software flexibility like a development environment that generates code to support multiple systems – CRM. Integration, analytics, workflow and other aspects of running applications all converge into a development environment with a code generator, says Pombriant. The cloud and cloud-based platforms are not perfect, but we’re light years ahead of where we were just a few years ago. This approach to responsive technology actually isn’t a direct result of the pandemic, but the crisis has served to demonstrate the solution; and for the broader civilization I think it marks an important turning point, maybe like moveable type. CRM systems proved to be key players in business technology by stepping up and becoming problem solvers and answering the call to the many challenges the pandemic gave us.

 

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Prevent Senior Selects Infor Cloverleaf for Better Data Integration and to Enhance Agility and User Experience

One of Brazil’s main healthcare companies, Prevent Senior, has selected Infor Cloverleaf to integrate all of the patient data from its 80 units that provide laboratory tests and image exams. Infor Cloverleaf Integration Suite software streamlines the exchange of clinical data to help improve healthcare outcomes and business operations. The software allows healthcare organizations like Prevent Senior to solve complex interoperability challenges securely and at scale. They also keep up with the latest standards. Per the press release, once implemented by Infor Consulting Services, Prevent Senior will use the Infor Cloverleaf solution to guarantee data interoperability. This will allow Prevent Senior to reach its goal. Infor will provide the necessary agility to implement the system and achieve the integration in a short time.

 

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