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Infor Support may ask you to Grab a SAML trace, which is a plugin for chrome. A SAML trace is used for troubleshooting and diagnosing issues related to Security Assertion Markup Language transactions. It allows you to view the complete exchange of SAML transactions and verify the accuracy and completeness of the data in the SAML exchange.

The download can be found here:

https://chromewebstore.google.com/detail/saml-tracer/mpdajninpobndbfcldcmbpnnbhibjmch?hl=en

Once you download and install it to your machine, you will need to pin it to the Chrome bar (see the screenshot below)

You may need to refresh your page after installing and pinning the plugin. Let it run in the background and duplicate the issue that you need to have diagnosed.

Follow the quick guide below to learn how to fix users not seeing bookmarks even though they have access Lawson v10.

Problem:

When logged in to the Lawson v10 dashboard, you notice that the user is missing a Manager Self-Service bookmark (see screenshot):

Resolution:

As an admin, navigate to “Manage Roles” on your Lawson Homepage:

Select the portal role assigned to user (if default.xml, then create a new one):

Next, enable “Allow use of menus and user defined bookmarks”:

This should now show the additional bookmarks the user has access to:

They may have to log out then log back in to see the changes made. That’s it!

There may be some cases where you want to notify your IT or other staff that an Infor Process Automation (IPA) flow has run successfully, or has run with errors overall, in addition to internal notifications for specific events.  Follow these steps to set up notifications on an IPA process.

1. First, log into Process Administrator.
2. Next, navigate to Configuration > Process Definitions > User Defined Process
3. Open your Process.
4. On the “Notify by Email” option, select your preferred option.
   
5. Once you select an email notification type, the email notification tab will open up.
6. You can use global parameters in the email details.
   

You are now set up to receive notifications!

What is the best way for me to get a list of active or disabled users within the Lawson environment?

Resolution:

To see all users who are “Active” or “Disabled”, run the “RM User Attribute report” within the LSA tool. Follow these steps below.

1. Reports
2. Report Maintenance
3. Click New Report
4. Choose the “RM User Attribute Report”
5. Add a report a name
6. OPTIONS:
   ACTIVE USER LISTING: Create a query for the Filter Criteria  where  IsDisabled isNot YES
   or
   DISABLED USER LISTING: Create a query with the filter criteria set to  IsDisabled is YES
7. Hit next
8. Choose the attributes about the user you want to see, such as First Name, Last name, etc… By default isDisabled is already checked and ID will automatically show up on the report as well. Click Ok to save the report.
9. Run the report by highlighting the report and clicking the “Run Report” button at the top of the screen, choose your report format, html, pdf or csv.
10. Use the Refresh button at the top of the screen and wait for the status of the report to show as “completed”. Once it’s complete, make sure the report name is highlighted then choose View Report. Put a check next to the report format and click View File.

Candidates and suppliers from Landmark applications should not be synced to LSF. Services which allow users to register externally are services that should NOT be synced. If they were synced to LSF, follow the steps below to remove user and identity records from LSF.

Configure sync service lists to exclude candidates from sync – This process should be used if possible
Use Configure Services for Synchronization menu in ISS

Manual Sync service list configuration – This process may be used if not all services are shown in ISS
Export list of all services from LMK
 secadm -p <secadmpassword> service list
 The list outputs to the screen –copy the list from the screen into a text document
Determine which services from each system you DO want synced

Configure sync service lists for LSF and LMK in the LSF by adding the following lines to LAWDIR/system/lsservice.properties file:

 fed.LSFSERVERNAME.DOMAIN.COM;40000;40001;LSF. syncServiceList=YourListofLSFServicesToSync,SeparatedByCommas,NoSpaces fed.LMKSERVERNAME.DOMAIN.COM;10888;11888;LANDMARK. syncServiceList=YourListofLMKServicesToSync,SeparatedByCommas,NoSpaces

 Save changes and close lsservice.properties
Restart LSF and WAS

Configure tuning for sync*

1. Add the following line to the LAWDIR/system/lsservice.properties

file: Nthread=5

This value can be any number between 2 and 10. You can tweak the Nthread parameter until you find the optimized setting for your system. Do not go above 10 unless directed by Infor.

2. Adjust lase GRID node max heap to at least 3096

From the Grid Management main page go to Configuration Manager->Applications->Application->Landmark and the select the environment.
Select “Edit Properties.”
Under Grid Defined Properties -> Node Memory, select “Max Heap.”
Adjust the lase node memory to 3096 and then click Save
It may be set higher if number of users/identities indicates
-Restart the node for this environment or restart Landmark.