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If you are receiving an IPA (Infor Process Automation) Memory Alert of type WU Alloc when an IPA flow runs, and you have made every attempt to optimize your flow, you can increase the alert threshold.  Note that this fix will only work for on-premises customers.  To increase the alert threshold, you will need to open a Landmark command window and run the following command:

paadm cfgprm update –tenant ALL –dataarea  ALL –category Metrics –name “Work Unit Memory Threshold” –type MiB –value <new threshold>

The record will either be created (if this has never  been done before), or updated. It should look like the screenshot below.

 

User is trying to submit a requisition when clicking Special / Service and getting error:

“Requested delivery date cannot be less than today’s date” even though the requested delivery date was not less than today’s date. See workaround below.

• Workaround: If the user enters the Requesting Location and Requested Delivery Date then clicks the Special / Service button (without entering any other info). It creates the requisition. They then can go into it and modify it, adding all additional information. See example screenshot:
  

 

NOTE: The above resolution is a workaround, you’ll have to consult with Infor to get this resolved on the application level. Nogalis also offers a team of consultants under a single MSP service plan if this is something you need future support for as we also handle communications through Infor.

 

To manually run an IPA Workflow, first log into process administrator:

https://<landmark_server>:<web_port>/<product_line>/LpaAdmin/page/ProcessFlowAdministrator

If you get this page, just keep refreshing until the page loads

Go to Scheduling > By Process Definition

If the Process Name isn’t listed, you’ll need to add a trigger

Click the add icon

Select the Process

Work Title is required

Click the save button after selecting a workflow and entering the work title

To run the process, right-click on the Process Trigger, and select “Start”

To view the process update and log, go to Administration > Work Units > Work Units

Double-click the work unit to open the admin panel.  The “Log” tab is the most useful.  It’s best to click “Open” on the log and it will download to a text file.

Follow the steps below to learn how to find logs for users that are getting an error when logging into Lawson.

First, look for errors on the LTR Grid (Local Technology Runtime) by going to applications/STSRuntimeService and click on the lower left hand corner number as shown below:

Next, search for code in the error message to determine why it is erroring out. (suggestion: use the Find function to detect the errors in the logs faster)

You IT should be notified of these errors in the logs and be able to resolve it quickly to allow user access the next time they log in.