How to resolve Lawson Add-ins no longer querying data

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User Excel Add-ins Issue Summary: User can no longer query Lawson data and ruled out that it is NOT a Lawson add-ins version issue. Follow the steps below to see if this resolution helps.   First, we had to enable add-ins from…

Changing the Owner on Smart Notes

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If you need to change the account that owns smart notes and/or the notifications, you can execute a mass change using the database.  Open your LBI database server using a database editing tool.  Then, run a query against your Smart Notes db…

How to update a user’s Database and User Roles via Infor Lawson Cloudsuite

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Follow these steps to update a user’s Database and User Roles via Infor Lawson Cloudsuite: Login to your concierge account and go to Cloudsuite app (this assumes you have access to this else open a ticket with Infor). Create a Service…

Resolving Outstanding buyer Messages

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PROBLEM Users may encounter a receiving issue when processing a purchase order where the system prevents reprinting the ticket and does not allow backing out to PO33 to reprint. When attempting to release the item during receiving, the system…

Weekly Patch Notification: January 24, 2026

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How to find Soft Deleted Users in Mingle/InforOS

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The user does not appear on the Soft Deleted Users page until being deleted from the Users page. If Soft Delete is the user deletion method, to delete a user: While logged in as a user with a UserAdmin role, click the profile icon…

IPA Memory Alert

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If you are receiving an IPA (Infor Process Automation) Memory Alert of type WU Alloc when an IPA flow runs, and you have made every attempt to optimize your flow, you can increase the alert threshold.  Note that this fix will only work for…

Weekly Patch Notification: January 17, 2026

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How to fix Lawson RQC Error – Requested delivery date cannot be less than today’s date

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User is trying to submit a requisition when clicking Special / Service and getting error: “Requested delivery date cannot be less than today's date” even though the requested delivery date was not less than today’s date. See workaround…