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How to resolve tokendef error – You Are Secured From This Form ID: Cannot Delete

  1. You may have noticed a tokendef command you no longer need but get an error when trying to delete it.
  2. Simply go into Lawson Security Administrator (LSA) and open the environment profile. Locate a class already assigned to your user and open it.
  3. Add the tokendef you’re trying to delete, apply and clear the server cache
  4. Open tokendef again in Lawson Interface Desktop (LID) under the same user. Locate and select it, press F9 to delete and then save.
  5. Don’t forget to delete the token in Security
  6. That’s it!

Online Security Tips While Working Remotely During Quarantine

While many businesses across the nation are closing office doors, many people are going to be experiencing working remotely for the next several weeks. As you get your work-at-home stations set up, be mindful of the following things to keep your personal and company information secure.

  • Know your cybersecurity basics – Ensure you have up to date software, a security or anti-virus software installed (MalwareBytes is a popular free program), and use passwords on all your devices and apps.
  • Secure your home network – Turn on encryption (WPA2 or WPA3) on your home router. What encryption does is it scrambles information sent over your network so outsiders can’t read it. As a reminder, make sure your router software is up to date.
  • Keep an eye on your laptop – this is important even if you’re working at home, live with roommates, or at a shared work space. Never leave your laptop unattended and unlocked. Your pets, kids, family members, roommates – anyone can accidentally mess up your programs if you leave your laptop around.
  • Securely store sensitive files – Not everything you bring from work is stored on a laptop. If you have printed sensitive documents, make sure to properly and securely store these documents in locked drawers. Remember, this is sensitive material and although your kids probably don’t understand your work, you must treat your “home office” the same way as your actual office and make sure sensitive company information is secure.
  • Dispose of sensitive data securely – You may have a someone properly disposing sensitive documents at your office, but not at home. Make sure to shred anything you throw away that contains work-related information.
  • Follow your employer’s security practices – Employers who sent their workers home most likely gave a set of guidelines for the remote work for the next few weeks. Your home is now an extension of your office. So, follow the protocols that your employer has implemented.

To learn more ways to stay on top of cybersecurity, visit the FTC website here

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Adding Customers with Default Trick on AR10

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This video shares an easy way to set up customers in AR without having to go through and fill in every field or make a bunch of default codes.

Oldest Trailer Manufacturer in The Netherlands Continues to Innovate to Serve Customers Easier, Faster, Better

Dutch trailer manufacturer Broshuis recently went live with Infor LN and other production solutions from Infor to better respond to the needs of its customers and to support its new strategy. Per the press release, after using Infor VISUAL enterprise resource planning (ERP) for 20 years, Broshuis was looking for new functionalities, including better and integrated production planning, barcode scanning in the warehouse, more standardized automation and tighter logistics control. Infor was chosen because of its extensive industry-specific functionalities for the factory, and the unique capabilities of its middleware solution, Infor ION. Broshuis now uses a slew of the tech company’s products such as Infor LN, Infor CloudSuite Configure Price Quote (CPQ), Infor ION, Infor Ming.le, and Infor Factory Track.

 

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Adding a custom batch command to Lawson Environment Security

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  1. If you need to run a batch command in Lawson, first we need to open up Lawson interface desktop (LID).
  2. Type the tokendef
  3. For this example we’ll select Environment Form IDs and then select SECURITY category.
  4. Place your cursor at the top of the Environment Form ID list and press F8 to insert a command
  5. Type in the command you want here, ours is customcomm
  6. In Lawson Security Administrator (LSA), go to ENV profile, open a security class you want to assign customcomm command to. Under Environment Security, you should see your new batch command, select and grant all access.
  7. And we’re done!

3 Reasons Support Leaders Can Benefit From a Sales CRM

Most, if not all, companies compete on the bases of customer experience. This makes customer service a critical function for any business to perform and grow. To differentiate themselves from others, many businesses integrate systems and services to better customer interaction techniques. Customer Relationship Management (CRM) systems are the perfect integrated system for sales teams to keep track of all customer data. Hannah Wren at shares an article on Business2Community on three reasons that support leaders can benefit from a sales CRM.

1. Fosters a collaboration loop between sales and support

“To create a seamless line of communication between sales and support, high performing support teams are closing gaps between systems and software by integrating a sales CRM. With an integrated sales CRM, support can seamlessly redirect tickets to sales, such as when a hot prospect reaches out with a question that is better-suited for the sales rep they’ve been working with, or notify sales when a conversation with an existing customer leads to a sales opportunity.”

2. Improves CSAT (Customer Satisfaction)

“To deliver on customers’ rising expectations, findings show that high performing support teams are integrating a sales tool to glean additional context about a customer or prospect, such as last communication, pipeline status, company information, time of purchase, number of active deals, or deal size.”

3. Improves agent efficiency

“To close gaps between sales and support, integrating your sales tool with your support tool also allows your agents to work more productively and efficiently. They’ll be able to resolve more tickets faster, reducing first-reply time, improving time to resolution, and streamlining first contact resolution.”

 

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Saarioinen Gets Fresh with Infor

Infor recently announced that Saarioinen, Finland’s leader in the chilled convenience food market, has invested in Infor CloudSuite Food & Beverage. According to Eero Kinnunen, business development director at Saarionen, as long time customers of Infor (20 years), they believe this new contract will help their company create a platform for better processes and faster, more responsive information. The industry-specific suite of Infor applications will help enable Saarioinen standardize, simplify and accelerate product development, improve customer experience and become a more data-driven company. Per the press release, following a thorough review of the market, Saarioinen chose Infor based on the industry-specific functionality of Infor CloudSuite Food & Beverage.

 

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Resolving job error – “No Data in Report File – Check Report Parameters for Possible Error Message”

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While this error itself may be obvious, you’ve already taken the steps to run the job under a different user with the same parameters and everything seems to be working. Sound familiar? Let’s dive deeper to see if this issue is related to yours.

  1. Go to the Lawson batch job form for the user that is having issues.
  2. Inquire on the job and verify that you do NOT get an “Unknown” user
  3. If you’re seeing an “Unknown” at the bottom of the browser bar, continue, else you likely do not have the same issue.
  4. Open Lawson Interface Desktop (LID) and run command: listusermap -n
  5. In LID, run command: listusermap -a
  6. This should generate a new list of user identities again.
  7. Clear your server cache and IOS cache, logout and back in and your issue be resolved.

 

Five Features Your Next CRM Needs To Maximize Your Sales

Choosing a customer relationship management (CRM) program is a very taxing decision as a manager must choose the best one for their business model and employee needs. With so many to choose from these days, how do we know what features are most important that will drive sales up? Dimitri Akhrin shares an article on Forbes of five important features that your next CRM needs to maximize your company’s sales.

  1. Interaction Tracking. A great CRM needs to have the option of tracking each interaction that a lead makes with your business.
  2. Document Management. If you want to connect your marketing and sales teams and have all your most important documents in one place, you need a CRM with a document management feature.
  3. A Mobile App. A good CRM needs to have a mobile version of its app, especially if you have a strong outside sales team.
  4. Integrations Galore. Your CRM should play well with a variety of different tools if you want it to save you time and money.
  5. A Dialer. If you rely heavily on calls, it’s an absolute must to have a built-in dialer in your CRM app.

 

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How to manage an ERP and keep it up to date

Enterprise Resource Planning (ERP) ties together several business processes and allows the flow of information among strategies and features. These days, ERP structures offer even more support in other areas such as  commercial enterprise intelligence, income force automation, and advertising automation. Business Matters shares an interesting read about the effectiveness of keeping an ERP system up to date. Effective ERP implementation doesn’t just mean picking the right software program, but also other factors such as documentation, support, training, and vendor communication. Below are Business Matter’s suggestions on how to manage and keep your ERP up to date.

Upgrading Your System
“Software program provider’s paintings to ensure the upgrades to be had for clients on a protection plan will improve ease-of-use if you want to save you time, effort and price, as well as a ramification of latest functions and enhancements that provide actual efficiencies.”

Document business process
“After you’ve decided to pursue ERP, the most essential task is making sure that your commercial enterprise techniques are well-documented and that it’s compiled in one place.”

Data Conversion
“Information conversion is essentially guide and tedious work, and it commonly requires work from practical sources, who’re most acquainted with the character of the records. Small errors can create massive problems, once facts are migrated, so it’s fine to ensure that you have a sturdy technique to high-quality warranty.”

 

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