CRM Integration Equals Better Cross-Team Collaboration

Having a customer relationship management (CRM) system implemented is the heart of a business. Integrating your CRM properly is how to take advantage of the entire system to benefit your business. But what exactly is CRM integration? Karl Laughton, president and chief operating officer at Insightly, defines is as the management of your entire company’s relationships and interactions with customers and potential customers to help build relationships, improve customer experience, increase sales, and improve profit margins. A truly integrated CRM system will save you time, money and garner significant returns. Laughton shares an article on Destination CRM explaining how CRM integration aides in better cross-team collaboration. When you integrate CRM with the tools used across your organization, he says you can expect increased customer understanding, reduced manual processes, and improved reporting. CRM integration benefits your business as a whole, with some areas benefitting more than others, according to Laughton:

Finance and accounting. “Integrating the tools your finance team lives in can free them from constant toggling back and forth. Reporting becomes much simpler when your financial apps are integrated with your CRM.”

Human resources. “HR can use CRM integrations to talent management platforms like Greenhouse, to automate referrals, schedule interviews, and gather interview feedback.”

IT and operations. “IT integrations can help detect problems and proactively initiate incident resolution processes. Users can stay up to date with real-time communications via chatbots and collaboration tools like Slack.”

Sales and marketing. “Sales and marketing already share goals, so keeping them integrated in the same tools just makes sense.”

 

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Vanderbilt University Medical Center Extends Partnership with Infor

Vanderbilt University Medical Center (VUMC), one of the largest academic medical centers in the Southeast region, recently extended its nearly 15-year partnership with Infor. Per the press release, VUMC plans to migrate its current on-premises Infor solution for clinical staffing and scheduling to the latest cloud-hosted offering by Infor. Chandler Miniat, director of Nursing Support Services for VUMC, in Nashville, Tennessee, says of the extended partnership, “Moving to the cloud represents yet another welcome technological advancement for our organization—particularly so amidst a pandemic when scheduling for clinical staff is so critical to how we take care of our patients.” Further, Infor applications are purpose built for healthcare and provide organizations with comprehensive solutions to help streamline time & attendance data collection, reduce staffing complexity, control labor costs, increase visibility into key performance indicators, and provide enhanced mobility to aid patient care.

 

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Landmark error security.authen.os_account_not_configured

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The error “security.authen.os_account_not_configured” in Landmark will present itself when attempting to open Landmark web pages.  There will be a 500 service error, and the security_authen.log will throw an exception similar to “: SecurityEventHandler #34 got exception.

1617884962 – L(2) : security.authen.os_account_not_configured”.

In this case, the resolution is to open the Landmark command line utility as the install user, and run the command secadm provision os -C -o -a.

Security_authen.log

Sat Sep 25 12:29:59.250 PDT 2021 – default-1617884962 – L(2) : security.authen.os_account_not_configured

Sat Sep 25 12:29:59.250 PDT 2021 – default-1617884962 – L(2) : SecurityEventHandler #34 got exception.

1617884962 – L(2) : security.authen.os_account_not_configured

Stack Trace :

com.lawson.security.authen.SecurityAuthenException: 1617884962 – L(2) : security.authen.os_account_not_configured

at com.lawson.security.authen.LawsonOSAuthenticatorImpl.getPrimordialContext(LawsonOSAuthenticatorImpl.java:206)

at com.lawson.security.authen.LawsonOSAuthenticatorImpl.getPrimordialContext(LawsonOSAuthenticatorImpl.java:58)

at com.lawson.security.server.SecurityEventHandler.getSecurityContextForEvent(SecurityEventHandler.java:376)

at com.lawson.security.server.SecurityEventHandler.processEvent(SecurityEventHandler.java:350)

at com.lawson.security.server.SecurityEventHandler.run(SecurityEventHandler.java:228)

 

 

 

 

 

 

 

secadm provision os -C -o -a

 

 

 

 

 

 

Infor AI Solutions Help Kal Tire’s Mining Tire Group with Customer Service & Safety

Infor’s artificial intelligence (AI) solutions are helping Canada’s largest independent tire dealer Kal Tire’s Mining Tire Group greatly improve customer service and safety in its global mining business. A pioneer in AI technology applications to their business, Kal Tire’s Mining Tire Group enables mining site operators and technicians to better plan tire maintenance and identify more ways to improve uptime and safety for mining equipment. Per the press release, the Infor cloud technology platform addresses two major areas of tire management for the company. Kal Tire’s tire fitment planning, powered by Infor Coleman AI and Machine Learning, predicts tire replacement time to better forecast demand at each customer site. This helps to optimize fleet availability. The second area, with the help of Infor OS platform, automatically generates work orders, which helps improve site productivity. Further, Kal Tire anticipates that Infor OS and Infor Coleman AI/Machine Learning solutions will help Kal Tire reduce downtime by 20 percent and with more accurate tire forecasting, and more quickly detect and diagnose tire issues with autonomous visual inspections, integrated with priority-based work order generation.

 

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How to remove related forms for a custom Lawson portal Form

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In Lawson you may be creating a custom ESS form that you don’t want users to be able to get to (assuming you removed the search button).

 

Example of this below:

Open design studio by going to https://yourcompany.domain/lawson/studio

To remove these related forms, edit the custom form in design studio and remove transfers id in source:

Save the now custom form, make sure it is set to default in logan or is accessible via a bookmark direct URL.

 

Clear your IOS Cache and test to make sure the related button is now gone.

 

Good luck!

5 Key Technology Trends From MWC 2022

While the COVID-19 pandemic may have slowed us down in recent years, the future of tech seems to going full steam ahead. Daniel Newman, principal analyst of Futurum Research and CEO of Broadsuite Media Group, shares on Forbes some key technology trends showcased at Mobile World Congress (MWC) 2022 in Barcelona.

5G Expansion from Chips to Networks. “Qualcomm set the stage with a number of 5G ecosystem announcements and upgrades including its Snapdragon X70 chipset. The new chip now supports a 5G AI processor and integrated 5G Modem-RF system for unparalleled speed and network efficiency. The SnapdragonX70 Mobile-RF System will also support 5G 4-carrier and sub-6 aggregation in addition to dual-SIM and DSDA capabilities.”

Impressive Laptops Take Center Stage. “Tech companies look to bring increased portability and productivity to consumers who are working in hybrid environments with laptops. Samsung announced its new Samsung Galaxy Book 2 Pro which will feature upgraded webcams, HD resolution and a deeper integration with other Samsung products making it easier to switch between devices. Lenovo announced its new ThinkPad X13, developed in collaboration with Qualcomm and Microsoft. This sleek laptop will be powered by Snapdragon 8cx Gen 3 compute platform.”

Metaverse? Not Yet. “Most of the telcos present at MWC didn’t have any major plans for the new technology in the coming year. However, in the Qualcomm booth, visitors were able to don Occulus headsets and jump into the virtual world with Wooorld VR. Avatars allow people to be anywhere in the world together, regardless of their physical location.”

Impressive Automotive Debuts. “With 5G technologies continuing to evolve, we are going to see more connected cars and autonomous cars on the road in the coming years. Qualcomm unveiled the latest iteration of its Snapdragon digital chassis that now includes cloud-as-a-service and upgraded WiFi capabilities.”

Underlying Theme of Sustainability. “Several companies made sustainability one of their key messages for the week speaking to how their technologies will enable greener futures. Other booths featured greenery and real plants that underpinned missions for sustainability.”

 

For Full Article, Click Here

Scott Bader Standardizes with Infor for Global Cloud Upgrade

Scott Bader, the global chemical company and UK’s first employee-owned business since 1951, has selected Infor CloudSuite Chemicals. Delivered by Infor Consulting Services via a multi-tenant cloud deployment, Infor CloudSuite Chemicals, including the Infor OS platform, will replace an existing Infor M3 ERP solution. With Infor, Scott Bader will be able to standardize a variety of core business functions for users throughout North America, Canada, Europe, Japan, the Middle East, Australia and South Africa. Per the press release, Scott Bader chose Infor due to its commitment to cloud, the chemical industry vertical and the planning and production scheduling functionality of Infor CloudSuite Chemicals. Further, Scott Bader chose a multi-tenant cloud deployment running on Amazon Web Services (AWS) to ensure the business can benefit from continual updates and maintain a standardized software with minimal customizations.

 

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Lawson Business Intelligence Smart Notes – Failed to obtain DB connection from data source

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LBI Smart Notes not working (even intermittently) and the SystemOut log is spamming the error below?

Failed to obtain DB connection from data source ‘SNDB’: java.sql.SQLException: Could not retrieve datasource via JNDI url ‘java:comp/env/jdbc/LawsonSN’

 

Below is an easy fix for this as this is typically caused by differing versions of java.

 

First login to your LBI server and locate the InforLawsonBI Install directory typically found on the secondary drive (D drive in our case)

Go to file path:

..\InforLawsonBI\SmartNotification\Smart Notification.ear\lsnwar<Insert version>.war\WEB-INF\classes

Locate and open the quartz.properties file with Notepad or a text editor of your choice.

Edit the line shown below:

Change it to the following:

Save and reboot the LBI server or restart the IBM Webservices.

That’s it!

Pentland Brands Goes for Supply Chain Gold with Infor

Pentland Brands Limited has adopted the Infor Nexus supply chain platform. The technology will help Pentland Brands improve visibility of inventory, enhancing collaboration with suppliers, automating the vital procure-to-pay process, and accelerating the onboarding of new suppliers and partners. Per the press release, Pentland Brands UK businesses are already live on the platform, with the US-based businesses going live at the end of 2021. Infor Nexus was chosen based on its capability to combine both the physical and financial supply chain processes, helping with real-time supply forecast and order collaboration, digital shipping processes, procure-to-pay process automation, and enhanced visibility. Further, Infor Nexus was also chosen because of its complete integration with Pentland Brands’ enterprise resource planning (ERP) system by helping to synchronize orders generated in the ERP, order change requests, supplier pack lists, advance shipping notices (ASNs), estimated time of arrival (ETA), and payment authorization back to the ERP. This also helps extend the visibility across the Pentland Brands supply chain and reduces supply and capital costs.

 

For Full Article, Click Here

Infor Lawson cannot load because the Profile service returned an error: Error occurred while accessing user data

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If one of your users in Lawson Portal or Mingle is receiving this error (or similar), a Lawson Security administrator will have to follow the steps below.

  1. Login to Lawson Administrator Tool
  2. Go to Use Management > User Maintenance
  3. Query the user who is having the issue.
  4. Right-click on their record and choose ‘Edit Lawson Environment Information’.
  5. Make sure the user has a data area set. Edit >> Change after changing.
    1. Alternatively, if the data area is already set, select Edit >> Change. Reminder, if you are using ISS, hit the save icon. (You do not need to actually add or change anything on this form/screen.) This creates the R_USER record in the GEN database.
  6. In Lawson portal (or mingle, selecting the globe icon), if you’re a portal admin, you should see an option to Clear IOS Cache.
  7. Have the user that was encountering the error close all of their web browsers Internet Explorer (IE), Chrome, Edge, etc and then open a new web browser session and log in again.

Note: LSF 9 ONLY – LAUA users: If the user has the attribute CheckLS=No, the user may also need an LAUA Security Class assigned to their Operating System account via LAUA.

 

Good luck!