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CRM’s role in successful digital transformation

Customer relationship management (CRM) and digital transformation have played key roles in the success of companies today. While these two elements are a separate entity, in reality the key to successful digital transformation comes from a successful CRM. Software expert Baburajan Kizhakedath at infotechlead.com shares how CRM plays a key role in successful digital transformation. Often times digital transformation within a company see failure because most businesses don’t have the necessary precursors for digital transformation to succeed. Kizhakedath believes the role of CRM can fix this situation. CRM can improve sales enablement processes as well as sales productivity and effectiveness. Both of these concepts are important for the seamless implementation of digital transformation, says Kizhakedath. Further, CRM can boost digital transformation in the following ways:

  • Data and Analytics: CRM integrates data and analytic tools to improve consumer insight, thus resulting in greater personalization.
  • Social Media: CRM makes it easier for you to receive social insight from your consumers.
  • Customer Engagement: CRM provides tools to integrate with other third-party apps and services to improve engagement with consumers.
  • Emerging Technologies: utilizes tools that drive the next step in a process automatically.

Kizhakedath concludes that the margining of these two process – if integratedd correctly – will be a positive thing for your company.

 

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How to perform a Regulatory Bulletin update for BSI TaxFactory 10

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  1. Download the bulletin.
    1. Log into your MyBSI account
    2. Navigate to Product Maintenance
    3. Select your product
    4. Regulatory Bulletins
    5. Select your bulletin
    6. Click the download button(s)

  2. On the Server where BSI is installed, open a command window as administrator
  3. Navigate to the install directory (i.e. D:\BSI\TF10ClientInstall)
  4. Change directory to the directory that matches your server configuration (win32 for a 32-bit server, or amd64 for a 64-bit server)
  5. Run the command tf10lic /ResetDSN
  6. Run the command set TF10_SCHEMA_NAME=<Your Schema/Databse Name>
  7. Run the command set TF10_DATASET=DEFAULT
  8. Run the command tfmaint “<full file path where you downloaded the bulletin>”

  9. Check the “upd” log file for any error messages
  10. Validate PRTF.1 in Lawson

How Will ERP and Big Data Revolutionize Your Business?

Enterprise Resource Planning (ERP) systems allow different departments to work as a cohesive unit. They provide business-critical information to stakeholders, and eliminate human errors, allowing the workforce to focus on other essential issues that require human ingenuity. Big data can boost the effectiveness that ERP systems provide for your business. Content marketing expert Nishant Joshi shares an article on BitNewsToday.com on the effective nature big data can bring to your ERP systems. He focuses on some key areas where ERP systems and big data will revolutionize your business. These areas include:

  1. Big data-enabled ERP systems will provide you a 360-degree perspective of the business
  2. Big data-enabled ERP systems will improve your business performance
  3. Big data-enabled ERP systems allow businesses to understand customer behavior
  4. Big data-enabled ERP systems allow businesses to forecast sales
  5. Big data-enabled ERP systems allow businesses to hire the right talent

Joshi concludes that big data-enabled ERP systems will enable you to gain a comprehensive understanding of your company, customer base, and the industry that you are operating in. This will help you make better decisions that will maximize your revenues and cut expenses, something we all want as a profitable business.

 

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Japan’s Fujikin Selects Infor Cloud ERP for Business Expansion

Infor Japan K.K., the Japanese subsidiary of Infor, recently announced that Fujikin K.K., a metal-processing company specializing in automotive components, has selected Infor CloudSuite Industrial, Infor’s cloud enterprise resource planning (ERP) solution for manufacturing industries, as part of its business expansion plan with the aim of standardizing its production management processes and reducing operational workloads. Per the press release, Fujikin needed a cloud ERP solution that came packaged with the functionality for supporting its existing business, including the Toyota Production System (TPS) scheduling that it was already using. The solution also needed to support future business requirements and reduce operational workloads through the cloud. Fujikin adopted Infor CloudSuite Industrial as a cloud ERP solution focused on production management, with support for purchasing, sales and inventory management. A huge advantage is that Infor CloudSuite Industrial’s existing standard functions, such as TPS-compliant production scheduling, already accommodate 85% of its existing business. It also had the ability to support the requirements of planned future business partners without customization, and could help standardize systems that do not rely on specific employees. Furthermore, through this standardization and use of the cloud, Fujikin currently expects to reduce its workload by 170 man-hours per month.

 

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How to setup a distribution group in Lawson for a jobdef

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Here is a simple step-by-step guide on how to setup a distribution group in Lawson for a jobdef.

  1. Login into Lawson Interface Desktop (LID) and type in: grpdef
  2. Create a group name and add users to group
  3. Create a distribution list using command: dstlstgrpdef
    1. Add your group from step 2 to this new Distribution list
  4. Open jobdef select job you want >> Select step and press F6 >> B. Report Distribution
  5. Now arrow down to Destination and set as Dist Group, under Group/* Print, type your group name or Distribution List. This should populate a list of users on the right side.
  6. So when this job runs, the PRT and Error file will be placed in these users print directories. Press Enter twice to save changes.

That’s it! You can use these groups for distributing printers among other uses in Lawson. Good luck!

IOG Implements Infor SunSystems and Proactis to Streamline Finance and Procurement Processes

In recent news, UK channel partner TouchstoneEnergy has assisted UK-based energy company IOG to go live with Infor SunSystems and Proactis P2P in the TouchstoneCloud. Per the press release, IOG was looking for a solution that would complement and easily integrate with its existing Infor SunSystems accounting software and avoid a heavy burden on its internal IT and infrastructure. Infor SunSystems would upgrade to the latest version and implement Proactic Purchase to Pay. Proactis would give IOG a user-friendly web-based application to support its purchasing processes for both capital and overhead goods and services, with dynamic and real-time integration with SunSystems. The solution would provide streamlined and efficient processes for IOG’s finance department as well as contracts and procurement. Furthermore, IOG chose to partner with TouchstoneEnergy because of its experience and expertise with delivering similar systems and projects for other energy industry clients.

 

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6 trends for successful customer relationships in 2021

With 2020 coming to an end, the digital transformation continues to accelerate and innovate. An article on newhope.com states that IT decision-makers across all industries have taken the current global crisis as an opportunity to increase their IT investment spending. This would in turn enhance the customer experience and strengthen relationships in the long term. The customer relationship management (CRM) vendor BSI’s forecasted six CRM trends for the new year that managers should look into with their own systems.

  1. The crisis will continue to drive digitization.
  2. The smartphone is becoming the most important customer contact platform
  3. Sharing is caring: Collaborations facilitate true customer loyalty
  4. Zero-party data makes the customer’s needs a reality
  5. The acceptance of complicated tools is decreasing
  6. CRM systems require continuous innovation and connectivity

 

 

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How to remove the Infor Logo from your Lawson Business Intelligence dashboard

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  1. Login into LBI
  2. Click ‘Display Dashboard’ link under Tools -> Services -> FS Service module.
  3. Click New Property Button and type ‘showBanner’ then click ok.
    1. Important: type showBanner exactly as shown (case sensitive)

  4. Type NO to hide the banner (if showBanner property is not present, default is YES)
  5. Click Update at the top and refresh the page to see changes.

 

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