Leading Party Goods Retailer Party City Partners Newest Infor Partner

Leading party goods retailer Party City has partnered with Infor and the Infor Talent Science to enhance their hiring process and select the most qualified candidates. The solution combines analytics and behavioral science to form a technology platform that dramatically increases Human Resource’s business impact. “We decided to partner with Infor to identify the key success traits of our top employees, so we could make our workforce more productive,” said Jim Viola, vice president at Party City. Finding the most qualified candidates to hire will go a long way in customer service and satisfaction. Corey Tollefson, senior vice president and general manager at Infor Retail, says by using Infor Talent Science, Party City retailers can reduce employee turnover, increase sales per hour averages by hiring more capable candidates, and streamline the hiring process by using predictive models.

 

For Full Article, Click Here

What key features do today’s leading social CRM tools offer?

Social Customer Relationship Management (CRM) software can help you easily manage your customer engagement strategy to better your business. To make the most out of your social CRM, look for software tools with the following features:

  • Sales and marketing support
  • Campaign support
  • Peer-to-peer interaction
  • Service center enhancement
  • Customer experience
  • Multichannel social integration
  • Innovation
  • Flexible implementation
  • Integration with external applications and platforms

Keep in mind not every business is the same, and not every business needs every item on the list. As you get to know your business, you can begin to narrow down which of these social CRM tools best meets your organization’s needs.

For Full Article, Click Here

How to update your TaxLocator version for BSI TaxFactory 10

,
  1. Download the TaxLocator bulletin from mybsiconnect
    1. Log into mybsi
    2. Choose product
    3. Select TaxLocator Data
    4. Select the appropriate Locator Bulletin
    5. Download the pkg file
  2. Log into your company’s BSI TaxFactory URL
  3. Go to System Tools > Database Load
  4. Browse to the pkg file you downloaded
  5. Click Upload
  6. Select load all files
  7. Click Process

New locator package is updated

BEFORE

AFTER

  1. Validate the TaxLocator in Lawson
    1. Log into LID
    2. Navigate to lapm <PDL> prtf
    3. Click the TaxLocator buttons

 

5 Ways Integrating CRM with Marketing Automation Will Help You Boost Sales and Grow Your Business

For businesses, customer relationship management (CRM) is a system of archiving and organizing customer data to make it accessible, and to increase customer satisfaction. Most marketers understand that marketing automation is a way of making marketing tasks easier and more effective. Adding CRM to marketing automation results in a powerful combination. Here are 5 benefits to integrating CRM with marketing automation.

  1. You’ll enhance lead nurturing
  2. You’ll increase business intelligence
  3. You can more effectively prioritize your leads
  4. You’ll shorten the sales cycle
  5. You’ll more effectively measure results for continual improvement

Merging a robust CRM software with state-of-the-art marketing automation can be a game changer for your business, many seeing a positive return on investment with in the first year.

For Full Article, Click Here

How to perform a cyclic update for BSI TaxFactory 10

,
  1. Download the client package for Windows. 
    1. Log into your MyBSI account
    2. Navigate to Product Maintenance
    3. Select your product
    4. Cyclic Bulletins
    5. Select your bulletin
    6. Click on your TF10 Client Package

  1. Download the Server Package. 
    1. From the Cyclic bulletins screen, select the appropriate server download for your server configuration
  1. Download the Cyclic Data File. 
    1. From the Cyclic bulletins screen, click Cyclic Data File
  1. Uncompress/Unzip the client software. 
  2. Install the client software.



Password can be fund under the Bulletin Information link

Skip any environments that are not installed

  1. Uncompress/Unzip the server software.


Password can be fund under the Bulletin Information link

  1. Transfer/move/copy the server software to your payroll system location.  (on Windows this location is C:/Windows/System32)
  2. Apply the Cyclic Data. 
    1. Log into the new cyclic URL (eTF10x, where x is the new bulletin letter)
    2. Select your dataset
    3. Go to System Tools
    4. Under Maintenance Tools, select Manual Update
    1. Browse for the data package you downloaded earlier
    2. Click Process



Cyclic bulletin is updated

  1. Verify BSI in Lawson
    1. Log into LID
    2. Navigate to lapm <pdl> prtf
    3. Click Refresh Ver
    4. Click the appropriate test buttons

Batch Error

,

When Lawson batch jobs are not running, they return the following error:

——————————————————————————–

User: lawson Job: C Queue: **********

——————————————————————————–

BEGIN: Job Submitted: Wed Dec 6 11:30:01 2017

Step 1: CU201 Started. . . . . .: Wed Dec 6 11:30:01 2017

Token Command. . . . . .: D:\lsfprod\law\prod\obj\CU201.gnt

Executable Command . . .: D:\COBOL\bin64\run.exe D:\lsfprod\law\prod\obj\CU201.gnt prod NT00000002 C 1 Process ID . . . . . . .: 11996

Running as Account . . .: \lawson

Program Messages:

Load error : file ‘lacobrts.dll’

error code: 173, pc=0, call=1, seg=0

173 Called program file not found in drive/directory

Elapsed Time . . . . . .: 00:00:00

ERROR: Stopped On Exit 32. Elapsed Time: 00:00:01

END: Job Ended: Wed Dec 6 11:30:02 2017 

The error message from the job log indicated a problem with lacobrts.dll.  The actual problem was related to the local security policy.  This error was resolved by reviewing the setup for the lawbatch id.  The LSF system in this example had a secured ldapbind.  The domain lawbatch id should be added to the Local Security Policy under User Rights Assignment for “Log on as a batch job” and “Allow log on locally.”

Attitude Hotels Combines Sunshine and the Cloud with Infor

Recently, the Mauritian Group of Hotels Attitude deployed Infor CloudSuite Hospitality and Infor SunSystems as part of a strategy to standardize operations and improve customer experience. Moving to the cloud allowed Attitude to reduce operational times and costs, as well as access customer and property data with the Infor SunSystems business intelligence. “Opening up data for business intelligence exploration is a fast track to dramatically improving the customer experience,” said Wolfgang Emperger, vice president of Infor Hospitality, EMEA. “Not only are operations improved and costs reduced, but most importantly, operators such as Attitude can start to look at the data that has been hidden away in systems for years. This is data directly related to the customer experience and reveals vital new insights for developing new offerings that will help drive growth.”

 

For Full Article, Click Here

MSCM Data Migration

,

If you are upgrading MSCM and need to test against production data, you may want to have multiple testing passes.  This article will help you to refresh your MSCM database, even if the versions differ.  (The MSCM install procedure updates the database for you when an older version is found).

Uninstall MSCM

  1. Log into the server as Lawson (or as the install user)
  2. Open a command prompt as administrator
  3. Navigate to <installdir>/config
  4. Run the following commands
    1. uninstallmscm
    2. undeploymscm
    3. Verify services as prompted
  5. Verify that the MSCM application has been removed from WebSphere

Restore Database

  • Overwrite the destination database with the desired data set

Re-install MSCM

  1. Log into the server as Lawson (or as the install user)
  2. Open a command prompt as administrator
  3. Navigate to <installdir>/config
  4. Run the following commands
    1. webspheregraft
    2. installschedulertableprefix
    3. installmscm
    4. deploy
    5. Verify services as prompted
  5. Start the mscm application in WebSphere

IP Designer Series – User Action Node

,

The User Action Node is typically used for Approval Flows. It is uses with the IPA inbasket to allow users to take action on items as part of an automated process.

Select the task associated with the user action (this must be configured in IPA Rich Client prior to creating your user action node).

Configure actions associated with this task (such as “Approve” or “Reject”)

Decide when the action should proceed

Configure the timeout settings

Configure the notification settings

Configure the displays for various platforms

Decide if/how reminders will be handled

IP Designer Series – SQL Transaction Node

,

The SQL Transaction node can be used to run T-SQL in any SQL database.

Connection information

  • Either select the configuration name that contains your JDBC connection information
  • Or select Override Connection and provide the override information

You can click “Build” to use the wizard to build your transaction, or you can write it out manually in the Activity Information field.