Follow the steps below to learn how to find logs for users that are getting an error when logging into Lawson.

First, look for errors on the LTR Grid (Local Technology Runtime) by going to applications/STSRuntimeService and click on the lower left hand corner number as shown below:

Next, search for code in the error message to determine why it is erroring out. (suggestion: use the Find function to detect the errors in the logs faster)

You IT should be notified of these errors in the logs and be able to resolve it quickly to allow user access the next time they log in.

As organizations race to adopt AI and cloud ERP, the real challenge isn’t the technology itself—it’s whether it actually helps people work better. In an article from Forbes, written by supply chain management expert Richard Howells, the focus shifts from digital transformation buzzwords to a more human definition of productivity. Howells argues that productivity has stalled because companies have spent decades designing systems around processes and metrics instead of people. Drawing on insights from Elisabetta Spontoni, Executive Vice President at Capgemini, Howells makes the case that cloud ERP and AI deliver value only when they align with how humans actually work.

Three practical principles stand out. First, AI solutions should be designed around real-world roles, not abstract capabilities. Embedding intelligence directly into daily workflows—such as surfacing supplier risk or sustainability impacts at the right moment—helps technology support better decisions without adding friction.

Second, simplification matters. Many ERP environments are weighed down by unused custom code that slows change and innovation. Moving to modular, cloud-based ERP makes it easier to evolve systems incrementally and adapt as business needs shift.

Third, data should empower employees, not overwhelm them. Clean, well-governed data builds trust, speeds decision-making, and helps people see the real impact of their work.

Ultimately, the article positions AI as a digital colleague—handling routine tasks, reducing noise, and freeing people to focus on what truly drives value. The future of productivity, it concludes, is more human, not more mechanical.

 

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Summary: When trying to replace a cert with a new imported PFX cert, we get the error below (whether we select delete old cert/signers or not).

“Failed to load due to the following error: keystore file exists, but is empty”, specifically complaining about the root-key.p12 file in the path below.

IMPORTANT: make sure this file is empty before proceeding else it could be a different issue. Backup the entire VM before proceeding.

Potential resolution to above error:

  1. Go to the specified directory and delete the root-key.p12 file.
  2. Press okay again and it will complain about the default-signers.p12 file, then go into that directory and delete it as well.
  3. Press okay again and it may re-generate the default-signers.p12 file, delete it once more and try again.
  4. If it keeps throwing the error, save to master and see if it updates anyways.

 

Other potential solution to the above issue (Updated 2025):

In the Websphere CA Certification Installation.docx word doc, go to Step 4 and follow instructions on generating and propagating the web server plug-ins. We did this before doing the steps above and this may have resolved the issue as well.

 

 

LBI Websphere cert error: When updating the certs in LBI websphere, when we imported and replaced, it complained about a security.xml file.

Potential solution:

  1. Update the IIS certs and iisreset /restart after completing via CMD
  2. Attempt to replace cert again, and just save to master even with error. Check the personal cert again to see if it saved configuration changes (or log back into websphere).

 

If you found this article helpful, Nogalis offers expert managed services to resolve similar Lawson related cert errors like this. Our offerings include troubleshooting technical issues, streamlining processes, and providing functional resource assistance (HR, Finance etc.). Whether it’s addressing security settings, resolving errors, or enhancing workflows, our managed services ensure your finance operations run smoothly without the need for a full-time, in-house team. Contact us to learn how we can simplify and optimize your Lawson experience.

AI (artificial intelligence) agents are set to become key members of the workforce by 2026, and ERP (enterprise resource planning) and HCM (human capital management) buyers need to prepare for this shift, according to Tarsilla Moura, Content Director at ERP Today. In a recent article Moura explains how enterprise software is moving from supporting just human workers to integrating AI agents that can independently handle tasks and processes. This change means businesses will need to update their tech stacks and rethink how they manage their workforce to stay competitive.

By 2026, the top HCM platforms are expected to add features that manage digital employees, or AI agents, who will take on complex tasks across multiple systems. These digital workers will become a core part of a hybrid human-AI workforce, improving everything from workforce planning to efficiency. Moura also predicts that many enterprise vendors will introduce Model Context Protocol (MCP) servers to allow AI agents to work across different platforms without being locked into one vendor. With rising AI regulations, ERP systems will also need to include features like explainable AI and real-time compliance monitoring to meet industry standards.

As AI-driven changes reshape the way we work, businesses will need to adapt their ERP systems to accommodate digital agents, ensuring their platforms can handle AI-powered workflows and governance. Those who move early will have a competitive edge, while lagging behind could risk falling short on compliance and efficiency.

 

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Infor Support may ask you to Grab a SAML trace, which is a plugin for chrome. A SAML trace is used for troubleshooting and diagnosing issues related to Security Assertion Markup Language transactions. It allows you to view the complete exchange of SAML transactions and verify the accuracy and completeness of the data in the SAML exchange.

The download can be found here:

https://chromewebstore.google.com/detail/saml-tracer/mpdajninpobndbfcldcmbpnnbhibjmch?hl=en

Once you download and install it to your machine, you will need to pin it to the Chrome bar (see the screenshot below)

 

You may need to refresh your page after installing and pinning the plugin. Let it run in the background and duplicate the issue that you need to have diagnosed.

 

As the pace of business keeps accelerating, many CIOs are realizing that traditional ERP (enterprise resource planning) systems simply can’t keep up. In a recent article for CIO.com, enterprise technology leader Tirumala Rao Chimpiri makes the case that ERP needs to be reimagined—not as a rigid system of record, but as a flexible, composable backbone that supports constant change. For years, ERP has been the operational core of the enterprise. But monolithic architectures, heavy customization, and long upgrade cycles have turned many systems into bottlenecks rather than enablers. Chimpiri argues the problem isn’t ERP itself—it’s how organizations think about it. When ERP is treated as a one-time implementation instead of a living platform, agility suffers.

The alternative is composable ERP. Built on modular, cloud-native components and connected through APIs, this model lets organizations assemble capabilities as needed, integrate best-of-breed applications, and layer in AI for automation and insight. Instead of slowing the business down, ERP becomes something that evolves alongside it. A key shift is designing ERP around real people, not generic transactions. Persona-based experiences give leaders and teams the information they actually need—whether that’s real-time financial health, live supply chain signals, or operational performance—without forcing everyone into the same complex interface. Chimpiri is also clear that this transition takes more than new tools. Strong data governance, disciplined integration, security, and change management are essential. Above all, ERP modernization is a business transformation, not just an IT project.

Chimpiri ends with a simple thought: rethink ERP as a platform for innovation. Those who embrace composability will build resilience and agility into the enterprise. Those who don’t risk being held back by systems designed for a very different era.

 

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If your AP520 job goes into recovery with invalid parameters, and the examine log contains the error message “AP520 conflict, job already exists”, that means either an AP520 is already in recovery, or you will need to delete the conflicting record from APMONITOR.  First, check to see if any user has an AP520 job in recovery.  If they do, then resolve the issue and recover the job.  If there is no AP520 in recovery, you will need to delete the conflict from APMONITOR.  Either create a paint screen for the APMONITOR file, or connect to your database directly using a database utility.  Look for a duplicate AP520 job to the one that you are trying to run.  Remove that record from APMONITOR and recover your job.

 

As artificial intelligence (AI) becomes more embedded in product development and operations, it’s reshaping not just factories, but the relationships between brands and the companies that build their products. In a recent Forbes article, senior contributor and CEO of AI-powered analysis platform Instrumental Anna-Katrina Shedletsky explores how data transparency is becoming a defining force in electronics manufacturing in the AI age. Historically, electronics manufacturing has operated on thin margins and “cost-plus” contracts, giving factories little incentive to share detailed production data. Full transparency can expose efficiencies or issues that brands might use to renegotiate pricing, making manufacturers understandably cautious. As Arch Systems CEO Andrew Scheuermann points out, when margins can be as low as two percent, unrestricted data sharing can feel existential. AI is beginning to shift that dynamic. Brands are investing in large data sets that combine design, manufacturing, and returns information to improve product quality and customer experience. To unlock that value, manufacturers must move beyond one-off reports toward more open, continuous data sharing—forcing both sides to rethink trust, accountability, and partnership models.

The article highlights Logitech as an example of this evolution. Led by global quality and manufacturing head Martin Hess Pedersen, Logitech treats manufacturers as partners rather than suppliers. Contracts share risk, while transparency flows both ways: factories gain insight into consumer sentiment, return rates, and product performance, creating a powerful feedback loop between the factory floor and the customer. AI accelerates this shift by enabling collaborative problem-solving, from temporary, task-specific data use to “closed-loop quality” systems that connect factory data with real-world usage. The payoff is faster innovation, higher quality, and stronger partnerships—driven as much by trust as by technology.

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As cloud environments grow more complex and interconnected, enterprises are re-evaluating how they manage security, governance, and costs at scale. In a recent article for ERP Today, content director Tarsilla Moura explores how U.S. organizations are reshaping their cloud strategies to prioritize stronger security, tighter management, and greater operational efficiency. Organizations are increasingly turning to managed cloud security services to improve resilience, protect against expanding cyber threats, and stabilize operations. With workloads spread across platforms like AWS, Azure, Google Cloud, and private clouds, many enterprises are finding that internal teams alone can’t keep pace with growing attack surfaces, compliance demands, and skills shortages. External partners are filling that gap with 24/7 monitoring, cloud-native security controls, and ongoing operational support.

At the same time, cloud management solutions are gaining traction. These tools provide unified visibility, automated governance, and data-driven insights that help enterprises rein in costs and maintain performance across fragmented environments. Together, cloud security and cloud management are becoming inseparable parts of a more structured, partner-led operating model. The article points to examples of providers helping enterprises reduce misconfigurations, improve reliability, and significantly lower monthly cloud spend through automation, policy-based controls, and architectural optimization. Looking ahead, AI-driven automation and predictive analytics are expected to further transform cloud operations, with managed cloud services projected to grow rapidly over the next decade. For ERP leaders, the message is clear: system performance and reliability increasingly depend on disciplined cloud governance and security, not just application optimization. Enterprises that unify security, management, and automation will be best positioned to scale efficiently and sustain long-term value.

 

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Follow the quick guide below to learn how to fix users not seeing bookmarks even though they have access Lawson v10.

 

Problem:

When logged in to the Lawson v10 dashboard, you notice that the user is missing a Manager Self-Service bookmark (see screenshot):

 

Resolution:

As an admin, navigate to “Manage Roles” on your Lawson Homepage:

 

Select the portal role assigned to user (if default.xml, then create a new one):

 

Next, enable “Allow use of menus and user defined bookmarks”:

 

This should now show the additional bookmarks the user has access to:

They may have to log out then log back in to see the changes made. That’s it!