One of the biggest goals in almost every business is to build strong connections with their customers. Luckily, customer relationship management (CRM) systems provide all the necessary tools to do just that. The best CRM software puts the customer first, so you can optimize your marketing and sales processes to drive conversions and boost revenue. With so many CRM tools provided, where do you even begin? Business and technology expert Paul Maplesden shares an article at Tech Radar providing helpful information that will improve customer interactions, optimize your processes, and increase your bottom line. Maplesden notes the right CRM technology platform will provide you with the framework, measurements, and tools you need to transform customer relationships.
- Understand the importance of improving customer relationships
- Realize that building better customer relationships is about optimizing customer-facing processes
- Focus on improving one area of customer relationships at a time
- Understand the specific CRM processes that fall into each improvement area
- Use CRM metrics to create a baseline for customer relationship processes
- Understand the user-led, data-driven changes that will most improve specific CRM processes
- Make necessary changes and measure improvements
- Continue to track CRM metrics so everything runs smoothly
Improving customer relationships is an ongoing job. Repeating these steps will continue to optimize customer relationships and lead the path to business success.
For Full Article, Click Here
Weekly Patch Notification: November 6, 2021
Articles, Frontpage Article, PatchesCreating an LBI Smart Notification Series – Creating a Smart Notification (Part 2)
Articles, Frontpage Article, NewsLBI Smart Notifications are reports that are sent directly to users for reviewing vs a user logging into LBI to manually view a report. In this section we will first start off with an Intro to creating a Smart Notification. See Part 1 titled: “Creating an LBI Smart Notification Series – Creating an InfoSet (Part 1)”
Hope this was helpful! Good luck!
How can CRM software help me improve customer relationships?
NewsOne of the biggest goals in almost every business is to build strong connections with their customers. Luckily, customer relationship management (CRM) systems provide all the necessary tools to do just that. The best CRM software puts the customer first, so you can optimize your marketing and sales processes to drive conversions and boost revenue. With so many CRM tools provided, where do you even begin? Business and technology expert Paul Maplesden shares an article at Tech Radar providing helpful information that will improve customer interactions, optimize your processes, and increase your bottom line. Maplesden notes the right CRM technology platform will provide you with the framework, measurements, and tools you need to transform customer relationships.
Improving customer relationships is an ongoing job. Repeating these steps will continue to optimize customer relationships and lead the path to business success.
For Full Article, Click Here
Creating an LBI Smart Notification Series – Creating an Info Set (Part 1)
Articles, Frontpage Article, NewsLBI Smart Notifications are reports that are sent directly to users for reviewing vs a user logging into LBI to manually view a report. In this section we will first start off with an Intro to creating an Info Set.
That’s it! Smart Notifications and InfoSets have a lot of customizability, most of which aren’t necessary to get it going.
See Part 2 of this series titled “Creating an LBI Smart Notification Series – Creating a Smart Notification (Part 2)” to find out how to add this InfoSet to a new Notification report. Good luck!
Foundation Building Materials Selects Infor CloudSuite Distribution as its Technology Platform for Growth
NewsFoundation Building Materials (FBM), a leading building materials and construction products distribution company, has selected Infor CloudSuite Distribution as its technology platform for growth. Moving to Infor’s CloudSuite Distribution ERP (Enterprise Resource Planning) solution will allow Foundation Building Materials to automate certain business processes, simplify complexities across several acquired businesses, and enhance scalability with AWS (Amazon Web Services’). Per the press release, FBM will also gain access to an integrated suite of applications, such as Infor Pricing Science (designed to help distributors set competitive prices and find opportunities to increase profits), proof of delivery and intelligent document management — eliminating the need to manage multiple third-party solutions. FBM will also be able to scale its business, while deploying its people resources more efficiently.
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Allowing company select in Requisition Center
Articles, Frontpage Article, NewsThe default behavior of the shopping screen in RQC is to now allow users to select their Requesting Company. To allow users to select the company, the rqc_config.xml file must be updated. Navigate to LAWDIR/system and open the rqc_config.xml file in a text editor. In the “client” section, update the setting “allow_company_select” to “true”. Bounce the WebSphere application server for the change to take effect.
Weekly Patch Notification: October 30, 2021
Articles, Frontpage Article, Patches3 Ways Mixed Reality Is Changing Healthcare
NewsFor Full Article, Click Here
How to Get a List of Users from AD to Compare against Users in Lawson
Articles, Frontpage Article, NewsThis process is going to assume you already know how to build a Lawson CSV report of users to compare against. LSA Report Maintenance has these report options available for this.
You should now be able to acquire the CSV file in your C:\ExportDirectory\ that you outputted to.
Good luck!
The Cornell Peter and Stephanie Nolan School of Hotel Administration Partners with Infor
NewsThe Cornell Peter and Stephanie Nolan School of Hotel Administration of New York has chosen to implement key Infor Hospitality applications, Infor HMS, Infor EzRMS, and Infor Sales & Catering to meet and exceed modern guest expectations. Per the press release, Infor HMS is a hotel property management system (PMS) built in the cloud that provides hospitality organizations with a reliable hub for operations, tools to create clarity around business data, and the ability to establish a solid foundation to consistently deliver a superior guest experience. Additionally, Infor EzRMS is a cloud-based hotel revenue management software solution that automatically calculates demand and revenue forecasts, while recommending appropriate selling strategies. Further, Infor Sales & Catering automates the entire event booking process—from initial inquiry to the final invoice.
For Full Article, Click Here