LBI Auditing Part 3c – Overview of Service Now Admin Audit Reports

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In LBI Auditing Part 3b we went over Reporting Service Admin Audit Reports. In this article we will go over the Service Now (SN) portion of reports.

 

SN01.List of Alerts:

This report allows you to view what user(s) and or group(s) have access to what SN alert/report.

Column NameDescription
Alert IDAssigned alert ID number.
Alert NameAlert name created by owner.
OwnerOwner who published alert.
Creation DateDate in which the alert was created.
Last Modified/RenderedDate when the alert was last modified.
Shared ToAlert shared access.
RolesRoles that grant access to the alert.
Security SpecifyType of access (public, user, or group).

 

SN02. User/Group Access on SN Alerts:

This is a security report showing user/group access to specific alerts.

Column NameDescription
User/GroupName of user or group.
SpecifyAccess type (user or group).
RolesRoles that grant access to the alert.
Alert IDAssigned alert ID number.
Last Modified/RenderedDate when the alert was last modified.
AlertAlert name created by owner.
Last RenderedDate when the alert was last modified.

 

SN03.Top Rendered Alerts and their Top Viewers:

This report shows statistics on your most viewed alerts and top viewers.

Column NameDescription
Top AlertAlerts with most views starting at the top
Alert NameAlert name created by owner.
No. of ViewsTotal number of alert views.
Alert IDAssigned alert ID number.
GroupGroup being notified
OwnerOwner who published alert.
RankTop ranked viewers of the specific alert.
ViewerUser viewing report.
RolesRoles that grant access to the alert.
User ViewsTotal number of views per user.

 

For more details on these admin audit reports, check out Part 3a “Overview of Framework Service Admin Audit Reports” and Part 3b “Overview of Reporting Service Admin Audit Reports”.