Customer Relationship Management, or CRM, is a system for managing a company’s interactions with current and future customers; and technology is used to organize, automate and synchronize sales, marketing, customer service and technical support.

Enterprise Resource Planning, or ERP, is a business management software that allows a company to use a system of integrated applications to manage the business, and automate back office functions related to finance, manufacturing, budgeting and forecasting, professional services and human resources to name but a few.

To make business decisions, an attempt is made to position for one or the other, as the most effective business application in that role. But as companies and technology are ever-changing, it seems that the line between ERP and CRM are blurred, the need to compare them becoming almost moot.

These days we see ERP and CRM as complementary to one another in a sense that they enable not only the automation of many business processes, but also add controls into a business. They enable and empower people and work together to ensure that nothing slips from their site.

Understanding that there is a natural overlap, or complimentary service between ERP and CRM, and how best to leverage this, will deliver more efficient, and in some instances more cost-effective solutions. Companies can experience maximum benefit from the complimentary and overlapping roles of ERP and CRM.

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Businesses these days could benefit greatly from social collaboration within enterprise resource planning (ERP) solutions. Today’s ERP systems should engage employees, customers, partners, suppliers and constituents within a business. It’s about a company becoming more responsive, reacting to challenges quicker, and leveraging all the information you’ve gathered in the past to avoid future problems in order to stay competitive in today’s business environment. ERP collaboration is even simpler these days since these platforms have social collaboration tools integrated. Users of the ERP systems can participate across every department, bringing employees together to share their expertise and increase productivity. Collaboration is a competitive advantage that is essential for the future prosperity of any company.

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Working in partnership with Amazon Web Services, Infor is targeting suppliers and warehouse operators with the release of Supply Chain Execution (SCE) to the cloud.  The product will allow customers to manage their warehouses, workers, third-party logistics billing and transport in a cloud program.

“Infor SCE has taken this next major step forward creating a reliable cloud solution that is both an affordable and flexible tool for creating efficiency within the supply chain,” says John Bermudez, VP of product management at Infor.

SCE will also grant users access to Infor’s collaboration tool Ming.le, and the company’s Intelligent Open Network (ION), which helps integrate applications from different vendors.

 

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Infor has announced the Enterprise Asset Management (EAM) version 11.1 to help improve asset management during the entire lifespan of business-critical assets and equipment. This update provides a wide range of capabilities to quickly and economically manage assets via cloud, on-premise, or hybrid deployment. Infor EAM 11.1 also enables greater accessibility for users to connect to the enterprise on the go, using their mobile devices and tablets.

“Infor Enterprise Asset Management has been an integral part of many different business applications since its development,” said Scott Bannon, president of the User Advisory Board. “Through continuous improvements and investments, Infor EAM 11.1 allows for more connectivity and visibility throughout all touch points of the operation. The new program allows companies to make better use of time and resources, providing an all-around solution to many daily problems.”

 

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