For API calls that return a large result set, you may encounter the message “Error while executing Web Service activity javax.xml.ws.soap.SOAPFaultException: reach the innerElementCountThreshold:50000”.  To resolve this issue, add a JVM command to allow a larger threshold.

 

Launch the Landmark Grid.  Click on the “configuration” icon.

 

Click “Applications”

Select your Landmark application

 

Click “Edit Properties”

 

Expand “Node Properties” under “Grid Defined Properties”

 

Click the link to Append another entry

 

Add the property “-Dorg.apache.cxf.stax.maxChildElements=<an appropriate # for your organization>”

Click “Update Property”

Be sure to save the Grid changes!!

Restart the server

 

Gartner predicted over 5 years ago that customer relationship management (CRM) would become the fastest (and largest) growing software market, making it the ‘norm’ for having a system in place for every business. That prediction was right because managing customer relationships is a key factor to a company’s survival. Now more than ever with the COVD-19 pandemic switching us to a more digital landscape, CRM systems help manage and maintain customer data and retention. However, even though CRM isn’t new, many managers don’t know how to effectively strategize their CRM system for a successful business plan. Cheri Beranek, President and CEO of Clearfield, shares an article on Newsweek of 5 ways where a good CRM strategy can improve your business.

  1. A Well-Calibrated Team Does Better Work. “Without a well-defined CRM strategy, you’ll probably have a poorly calibrated team. A CRM strategy goes hand-in-hand with a well-defined sales process and is just as critical as any other sales, marketing or customer service endeavor.”
  2. Well-Planned Contact Makes for Healthy Relationships. “With a CRM strategy, the whole team is on the same page about keeping customer relationships thriving, but without one, your team is left to guess. Without the right follow-up with your customers, interactions can go stagnant and acquisition opportunities are lost.”
  3. You Can Only Optimize What You Have. “The complexity of evolving CRM technology will drive competition for improving the experience at every possible customer touchpoint. With defined CRM throughout the sales process, you can leverage marketing automation platforms to manage what you tell customers and when.”
  4. A Digital Future Demands Elevated Customer Experiences. “In an increasingly digital world, businesses without a CRM strategy will struggle. COVID-19 spurred an even faster pace of digital adoption, so to stay competitive, the focus must shift to digital customer management, especially for companies like ours that previously depended on high-touch models.”
  5. A Matter of Dollars and Cents. “Having a CRM strategy in place brings economic benefits. Along with the appropriate upgrades and improvements, a focus on the customer can boost customer satisfaction by up to 30% and employee satisfaction by up to 20%. It can also bring up to 50% higher economic gains.”

If you haven’t already, you need to start defining your CRM strategy with your sales leadership and analysts. Beranek concludes that when done right, a sound CRM strategy will put your organization ahead of your competitors.

 

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Valley View Casino & Hotel, Southern California’s premier gaming destination, recently decided to expand its 17-year technology partnership with Infor and move its core business applications to the cloud. Infor CloudSuiteTM applications, specifically Infor’s cloud-based financial, supply chain management and budgeting applications, will help Valley View to connect siloed applications, reduce manual processes and make more-informed business decisions. Per the press release, this upgrade will benefit Valley View upgrade from on-premises applications to the cloud. The organization will immediately benefit from a more modern interface, quick user experiences and deeper industry functionality that will provide business leaders with more thorough analytics, new insights and real-time data to make decisions quickly to improve bottom-line results. Further, Valley View will implement Infor CloudSuite solutions created specifically for the hospitality industry to better support financials, supply management, purchasing, inventory, budgeting and analytics. Infor will provide networked analytics and a best-in-class user experience augmented by artificial intelligence, making daily tasks easier and more intuitive. Additionally, Infor’s innovative cloud technologies which are built on Amazon Web Services® (AWS) will provide Valley View with increased operational efficiency and greater visibility when it comes to key business data.

 

For Full Article, Click Here

If the IBM WebSphere Application Server deployment manager, node agent, or application server will not start, you can try clearing out the temporary directories and cached files.  Here are the steps to complete this procedure:

  1. Stop the deployment manager, node agent, and application server
  2. Back up the existing configurations
    1. Open a command line window as admin
    2. Navigate to PROFILE_ROOT\bin (i.e. D:\IBM\WebSphere\AppServer\profiles\profile1\bin)
    3. Run the command “backupConfig <backup file>”
    4. Repeat this backup step for every profile (Dmgr, AppSrv01, etc)
  3. Rename or archive the following directories
    1. PROFILE_ROOT/wstemp
    2. PROFILE_ROOT/temp
    3. PROFILE_ROOT/config/temp
    4. Repeat this step for every profile
    5. These folders will be recreated when the servers are restarted
  4. Delete the javasharedresources directory located at C:\Windows\System32\config\systemprofile\AppData\Local\javasharedresources
  5. Initialize the OSGI configuration and clear the OSGI cache
    1. Open a command line window as admin
    2. Navigate to PROFILE_ROOT/bin
    3. Run command “osgiCfgInit”
    4. Run command “clearClassCache”
    5. Repeat this step for every profile
  6. Start the deployment manager, node agent, and application servers

Infor recently announced the completion of an enterprise resource planning (ERP) software implementation of Infor LN™ at the Warsaw underground company Metro Warszawskie by Infor partner S&T. Per the press release, the ongoing expansion of its business and increasing scale of its operations prompted Warsaw Metro to look for a modern software-based solution to effectively manage the increasingly complex technologies, operations, information and resources. After an in-depth analysis of the market and available solutions, the Infor LN enterprise application was chosen. Metro Warszawskie’s top priorities were support for the day-to-day business and the tools for advanced analytics to turn its abundant data into actionable business insights. Additionally, thanks to the Infor LN technology, the business-critical maintenance and traffic continuity assurance management requirements were delivered immediately without customization or software modifications for Metro Warszawskie. Further, the new system supports an effective fulfilment of the Warsaw Metro’s business needs and technical requirements. Thanks to the implementation of the cutting-edge ERP system, the Warsaw Metro can optimize and boost the effectiveness of managing the key area processes, such as traffic maintenance and continuity, overhauls, finances and controlling, sales, procurement, or inventory management. The new system was delivered and commissioned for over 400 direct users, with S&T ensuring a virtual maintenance environment in a PaaS model, the legacy financial book-keeping software was efficiently and safely decommissioned.

 

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Prior to Landmark version 11.0.29, IPA had trouble recovering gracefully from a loss in data connection.  When IPA loses connection with the database, it can sometimes throw this exception in the Work Unit logs:

To recover from this issue, you will need to restart the LPA node in Landmark grid, or restart the Landmark server.  After that, upgrade Landmark to a more stable version at the earliest convenience.

 

 

 

 

 

Having a customer relationship management (CRM) system implemented is the heart of a business. Integrating your CRM properly is how to take advantage of the entire system to benefit your business. But what exactly is CRM integration? Karl Laughton, president and chief operating officer at Insightly, defines is as the management of your entire company’s relationships and interactions with customers and potential customers to help build relationships, improve customer experience, increase sales, and improve profit margins. A truly integrated CRM system will save you time, money and garner significant returns. Laughton shares an article on Destination CRM explaining how CRM integration aides in better cross-team collaboration. When you integrate CRM with the tools used across your organization, he says you can expect increased customer understanding, reduced manual processes, and improved reporting. CRM integration benefits your business as a whole, with some areas benefitting more than others, according to Laughton:

Finance and accounting. Integrating the tools your finance team lives in can free them from constant toggling back and forth. Reporting becomes much simpler when your financial apps are integrated with your CRM.”

Human resources. HR can use CRM integrations to talent management platforms like Greenhouse, to automate referrals, schedule interviews, and gather interview feedback.”

IT and operations. IT integrations can help detect problems and proactively initiate incident resolution processes. Users can stay up to date with real-time communications via chatbots and collaboration tools like Slack.”

Sales and marketing. “Sales and marketing already share goals, so keeping them integrated in the same tools just makes sense.”

 

For Full Article, Click Here

Vanderbilt University Medical Center (VUMC), one of the largest academic medical centers in the Southeast region, recently extended its nearly 15-year partnership with Infor. Per the press release, VUMC plans to migrate its current on-premises Infor solution for clinical staffing and scheduling to the latest cloud-hosted offering by Infor. Chandler Miniat, director of Nursing Support Services for VUMC, in Nashville, Tennessee, says of the extended partnership, “Moving to the cloud represents yet another welcome technological advancement for our organization—particularly so amidst a pandemic when scheduling for clinical staff is so critical to how we take care of our patients.” Further, Infor applications are purpose built for healthcare and provide organizations with comprehensive solutions to help streamline time & attendance data collection, reduce staffing complexity, control labor costs, increase visibility into key performance indicators, and provide enhanced mobility to aid patient care.

 

For Full Article, Click Here

The error “security.authen.os_account_not_configured” in Landmark will present itself when attempting to open Landmark web pages.  There will be a 500 service error, and the security_authen.log will throw an exception similar to “: SecurityEventHandler #34 got exception.

1617884962 – L(2) : security.authen.os_account_not_configured”.

In this case, the resolution is to open the Landmark command line utility as the install user, and run the command secadm provision os -C -o -a.

Security_authen.log

Sat Sep 25 12:29:59.250 PDT 2021 – default-1617884962 – L(2) : security.authen.os_account_not_configured

Sat Sep 25 12:29:59.250 PDT 2021 – default-1617884962 – L(2) : SecurityEventHandler #34 got exception.

1617884962 – L(2) : security.authen.os_account_not_configured

Stack Trace :

com.lawson.security.authen.SecurityAuthenException: 1617884962 – L(2) : security.authen.os_account_not_configured

at com.lawson.security.authen.LawsonOSAuthenticatorImpl.getPrimordialContext(LawsonOSAuthenticatorImpl.java:206)

at com.lawson.security.authen.LawsonOSAuthenticatorImpl.getPrimordialContext(LawsonOSAuthenticatorImpl.java:58)

at com.lawson.security.server.SecurityEventHandler.getSecurityContextForEvent(SecurityEventHandler.java:376)

at com.lawson.security.server.SecurityEventHandler.processEvent(SecurityEventHandler.java:350)

at com.lawson.security.server.SecurityEventHandler.run(SecurityEventHandler.java:228)

 

 

 

 

 

 

 

secadm provision os -C -o -a

 

 

 

 

 

 

Infor’s artificial intelligence (AI) solutions are helping Canada’s largest independent tire dealer Kal Tire’s Mining Tire Group greatly improve customer service and safety in its global mining business. A pioneer in AI technology applications to their business, Kal Tire’s Mining Tire Group enables mining site operators and technicians to better plan tire maintenance and identify more ways to improve uptime and safety for mining equipment. Per the press release, the Infor cloud technology platform addresses two major areas of tire management for the company. Kal Tire’s tire fitment planning, powered by Infor Coleman AI and Machine Learning, predicts tire replacement time to better forecast demand at each customer site. This helps to optimize fleet availability. The second area, with the help of Infor OS platform, automatically generates work orders, which helps improve site productivity. Further, Kal Tire anticipates that Infor OS and Infor Coleman AI/Machine Learning solutions will help Kal Tire reduce downtime by 20 percent and with more accurate tire forecasting, and more quickly detect and diagnose tire issues with autonomous visual inspections, integrated with priority-based work order generation.

 

For Full Article, Click Here