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Infor Partners with Quality Reviews, Inc. to Improve the Patient Experience

Infor and Quality Reviews, Inc., a leading builder of real-time consumer and patient feedback software, have partnered to maximize the collection and management of patient satisfaction data. With this partnership, Infor is able to provide customers access to RateMyHospital®, a HIPAA-secure, cloud-based patient relationship management (PRM) tool that enables hospitals and healthcare providers to measure, manage, and improve the patient experience. Edward Shin, M.D., CEO and co-founder of Quality Reviews, Inc. says of the collaboration, “Partnering with Infor, which automates more than 80% of the largest U.S. healthcare delivery networks, gives us the scale we need to help improve the patient experience on an industry-wide level.” Barry P. Chaiken, M.D., chief medical information officer at Infor adds, “Through our partnership with Quality Reviews, we expect to be able to deliver our healthcare clients the necessary tools to improve the patient experience in the pay-for-performance era of the Affordable Care Act.”

 

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The Healthcare Internet of Things: Becoming A Reality

In the near future, every person will be able to track every aspect of their own health using devices that passively capture data.The Healthcare Internet of Things is beginning to take shape due to several drivers:

  • Sophisicated Techonology: New mobile devices and wearables are offering sophisticated biometric, fitness and wellness tracking.
  • Data Integration: Devices passively capturing data will integrate together to provide a comprehensive overview of a person’s health.
  • Technology partnerships: Companies are relying on specialized technology vendors to add increased capabilities to their products.

The Healthcare Internet of Things promises consumers that their devices work together to improve their life – making them more fit, fashionable, efficient, productive, and healthier individuals.

 

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Innovative New Mobile Solution Delivers Infor M3 to Field Users

This week, Infor announced the new solution Infor Mobility for Field Service (MFS), v15.1.0, which allows customers to utilize the Infor M3 enterprise resource planning (ERP) system from anywhere, using a mobile device. Infor MFS takes assigned work orders in Infor M3 and displays them in a clearer and more easily digestible format. It has innovative components, including integration for Infor Document Management (IDM), Interconnected Data Sourcing & Reporting, and Superior Application Tools. Brian Dunks, product director, M3 Product Management, states, “This solution has been thoughtfully designed in response to the needs of our customers, to ensure that all users, including field technicians, are suitably equipped with the same high-quality tools that are utilized throughout the enterprise.”

 

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Dynamics CRM 2016 to Be Available as Office 365 Add-On Option

Microsoft’s upcoming update to their customer relationship management (CRM) platform, Dynamics CRM 2016, will feature more seamless integration with Office 365, the company’s cloud enabled office suite. Office 365 business customers will soon be able to, for an added per-user fee, include Dynamics CRM to their productivity space. Bob Stutz, corporate vice president of Microsoft Dynamics CRM, assured that current Dynamics CRM customers will not be forced into acquiring Office 365 licenses, rather the option will simply be available for them. Dynamics CRM 2016 is a major revamp of the software used by sales and customer service professionals. It’s also a push by Microsoft to maintain the software’s upward momentum in the marketplace.

 

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Five Steps to CRM Success

A customer relationship management (CRM) system can support and improve just about every aspect of any business. However, as with many technologies, most people just scratch the surface of what the systems can do, thus not fully grasping the core benefits. Whether you’re a beginner or experienced user, here are a few tips to improve your CRM experience.

  1. Take baby steps – Start by focusing on the things you already can do, then build from there with your CRM program.
  2. Live it and breathe it – Make your CRM system “the cornerstone of all client interactions,” said Karen Yeates, executive vice president of information technologies for Signature Travel Network.
  3. Begin at the beginning – Record interactions at the point of inquiry, not at point of sale.
  4. Make it a habit – You’ve got to commit to it. If you don’t commit, then you don’t have great data. And if you don’t have great data, what’s the point?
  5. Track the trends – It’s important to use CRMto track sales, so you know what’s hot and what’s not.

CRM data helps you see the big picture, identify the trends, and decide where to focus your marketing efforts.

 

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Infor Integrates Social Media in Email Marketing Product

Infor’s new marketing solutions suite, Infor Omni-Channel Campaign Management, was recently unveiled to benefit data-driven email marketers. This new solution is an updated and rebranded version of former Infor Epiphany Outbound Marketing product from 2006. Infor Omni-Channel Campaign Management helps marketers plan, execute and monitor marketing campaigns across multiple channels, including social media, SMS and email. The updated analytics tool adds flexibility to marketing campaigns by allowing email marketers to monitor changing market dynamics and to change strategy to ensure maximum customer engagement with more personalized content.

 

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Infor Partners with Whole Foods Market

High-end grocery chain Whole Foods Market has partnered with business enterprise software company Infor to build a next-generation cloud-based software for retailers. Infor teams will work alongside Whole Foods Market teams to identify substantial process improvements and develop an open source retail management solution. Infor president, Duncan Angove, and Whole Foods Market executive vice president and chief information officer, Jason Buechel, agree that the new retail management suite, Infor CloudSuite Retail, will enable Whole Foods Market to make better and faster decisions and enhance customer shopping experiences for customers both in-store and online through Whole Foods Market’s digital channels.

 

https://www.arnnet.com.au/article/586793/infor-partners-whole-foods-market/

Social collaboration is at hand with Infor Ming.le and business intelligence for Apple Watch

Infor’s next-generation social business platform, Infor Ming.le is now available for Apple Watch, providing users with wearable technology to help them follow the people, assets, and processes that are essential to business. The Infor Business Intelligence (BI) application will provide mobile users with the ability to process actionable insights in real-time, allowing for easier and more accurate decision-making.

Infor Ming.le is powered by the Infor 10x platform as an embedded function within Enterprise Resource Planning (ERP) solutions, drawing information from multiple applications into a simple workflow. Adding to the expansion of the wearable technology market, Infor is better able to serve a wide array of customers with unique and specific industry functionalities.

 

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Top 10 Funniest ICD Codes

The International Classification of Diseases (ICD) is used to code conditions for patient records and Health Statistics surveys. On October 1, 2015, the U.S. Department of Health and Human Services finalized the 10th revision to ICD codes: ICD-10.

While all injuries are treated and factors affecting health are no laughing matter, some ICD codes are simply too good to be true, yet can legitimately be reported to health physicians. We’ve compiled the top 10 funniest most ridiculous ICD-10 codes out there.

 

10. Hurt at the opera (Y92.253)

Does emotional pain classify as hurt at the opera?

9. Bitten by a turtle (W59.21)

There are many ICD codes for animal related injuries – struck by macaw, pecked by chicken, bit by cow – but the silliest one would have to be getting struck by a turtle. Unless it was a snapping turtle, those reptiles are almost harmless.

8.  Walked into lamppost, subsequent encounter (W220.2XD)

Note that it says subsequent. It’s understandable to have that unfortunate encounter of walking into a lamppost once, but that’s more than any human being should have with lamppost encounters.

7.  Fecal urgency (R15.2)

Sh*t happens.

6.  Burn due to water skis being on fire (V91.07)

Two questions: Are water skis flammable? AND Why didn’t you jump into the water?

5.  Bizarre Personal Appearance (R46.1)

This has Lady Gaga written all over it.

4.  Sibling rivalry (Z62.891)

Better let your doctor know you fought over the remote at dinner time with your sister.  It’s a serious medical condition that you missed Brooklyn Nine-Nine.

3.  Unspecified event, undetermined intent (Y34)

Is that specific enough for you?

2.  Sucked into jet engine, subsequent encounter (V97.33XD)

Again, keyword being subsequent. Can someone explain how it would be possible to survive being sucked into a jet engine the first time, and then being unfortunate enough to go through it a second time?

And the most ridiculous ICD-10 code out there is:

1 .  Problems in Relationships with In-Laws (Z63.1)

If you or someone you know has been a victim of a relationship with their in-laws, help is available.

Here are some honorable mentions that didn’t crack the top 10, but are just as hilarious: parental overprotection (Z62.1), Injuted when knitting or crocheting (Y93.D1),  Swimming pool of prison as the place of occurrence of the external cause (Y92.146), Morbid obesity due to excess calories (E66.01), Lips stuck to instrument (Y92.J4).

 

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Infor Announces Demand+ to Help Accelerate Supply Chain Forecasting

Infor Demand+ is a new application that is designed to simplify and accelerate supply chain forecasting processes and leverage a modern intuitive planning experience. It offers pre-configured industry templates, enhanced functionality in demand analytics and weekly forecasting, as well as the use of the latest Infor technology including the user experience and the expectation of future software-as-a-service (SaaS) offerings. Additional features include:

  • Consumer-Grade User Experience
  • Advanced Forecasting & Improved Accuracy
  • Pre-Configured Best Practice Template
  • Wide-Reaching Business Collaboration Capabilities
  • Performance Dashboards

“Staying on top of current supply and demand is a never ending cycle with manufacturers and distributors… Infor Demand+ helps our customers better forecast their future needs,” says John Bermudez, Infor VP Product Management.

 

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