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Follow these steps to update a user’s Database and User Roles via Infor Lawson Cloudsuite:

1. Login to your concierge account and go to Cloudsuite app (this assumes you have access to this else open a ticket with Infor).
2. Create a Service Request
   
3. Select Deployment and Request Type: SQL Manage User
   
4. Select Database Server and in the drop down select Modify User
   

5. Enter username, the new database, and new role for the user, then click Submit
   

 

All done! Validate with the user. If this is something you’re need assistance managing, Nogalis offers a team of Lawson specialists within a single MSP services contract for customers. Let us know if we can assist you today.

 

The user does not appear on the Soft Deleted Users page until being deleted from the Users page.

If Soft Delete is the user deletion method, to delete a user:

While logged in as a user with a UserAdmin role, click the profile icon in the top right corner of the screen to access the profile panel.

Click User Management on the profile panel.

Click Soft Deleted Users under Manage.

On the Soft Deleted Users screen, enter the name of the user to be deleted in the search box on the right and press Enter.

Click the Soft Deleted Users table and select the check box next to the name of the user to be deleted.

Select Action > Delete.

 

Click on the refresh button to see if the sync completes. It is complete when the + is not grayed out. Also, you will see the manual execution and status of success.

To troubleshoot, highlight a collision one and scroll down to the bottom of the page to see the errors.

Validate:

Is user in InforOS?

https://chromewebstore.google.com/detail/saml-tracer/mpdajninpobndbfcldcmbpnnbhibjmch?hl=en

Export the AD User-Get-ADUser username -Properties * | Select * > username.txt to check AD to make sure UPN doesn’t have any weird characters in it.

 

An Error Occurred:

In INFOR OS, Check Soft deleted users, hard delete and sync

 

Infor OS Mingle Logs on-prem Logs:

Other notes: Export the AD user to check AD for unique characters that are causing the UPN to not match up with Infor OS, also check Infor OS for those same characters.

Get-ADUser username -Properties * | Select * > username.txt

SAML Tracer

 

In order to add items (or users manually in Infor OS), AD Params would need to be “manual” (not All Users) this is in OS Security User Management

 

User is trying to submit a requisition when clicking Special / Service and getting error:

“Requested delivery date cannot be less than today’s date” even though the requested delivery date was not less than today’s date. See workaround below.

• Workaround: If the user enters the Requesting Location and Requested Delivery Date then clicks the Special / Service button (without entering any other info). It creates the requisition. They then can go into it and modify it, adding all additional information. See example screenshot:
  

 

NOTE: The above resolution is a workaround, you’ll have to consult with Infor to get this resolved on the application level. Nogalis also offers a team of consultants under a single MSP service plan if this is something you need future support for as we also handle communications through Infor.

 

To manually run an IPA Workflow, first log into process administrator:

https://<landmark_server>:<web_port>/<product_line>/LpaAdmin/page/ProcessFlowAdministrator

If you get this page, just keep refreshing until the page loads

Go to Scheduling > By Process Definition

If the Process Name isn’t listed, you’ll need to add a trigger

Click the add icon

Select the Process

Work Title is required

Click the save button after selecting a workflow and entering the work title

To run the process, right-click on the Process Trigger, and select “Start”

To view the process update and log, go to Administration > Work Units > Work Units

Double-click the work unit to open the admin panel.  The “Log” tab is the most useful.  It’s best to click “Open” on the log and it will download to a text file.