Customer Relationship Management (CRM) in 2015 consists of content management, analytics, email integration, pipeline visualizations, and dashboards – all easily accessible in a user-friendly interface or mobile application. However, like with most business software, CRM is still behind with today’s technology. If CRM were to embrace the technology of the near future to create something customer-focused, […]
Infor has announced Infor M3 version 13.3, which delivers deep industry-specific functionality to cover a wide range of unique business needs. Infor M3’s comprehensive enterprise resource planning (ERP) solution features core processes to manage customer service, manufacturing operations, financials, supply chain and equipment management. Infor M3 version 13.3 is fully Infor 10x-enabled and includes Infor ION, a purpose-built […]
In the 1990s, it was the Internet. In the early 2000s, it was about mobility. Today, it’s the era of “living services.” Officials point out that the first industry to get this third wave on the ground running is the healthcare industry. Why? Because it’s already present in healthcare. Self-health tracking devices, apps, watches, and other wearables […]
In today’s digital world customer engagement is no longer just about the product or service a company delivers but delivering it in a trustworthy and personalized way. Companies must differentiate themselves through customer experience – from in-store, mobile, social, web presence, and more. Organizations must align their customer relationship management (CRM) delivery to today’s customer and business […]
Infor has begun a healthcare drive and plans to release Infor CloudSuite Clinical in the fall, which seeks to integrate clinical and business data in a single platform. VP at Infor Healthcare Mike Poling states, “More healthcare organizations are choosing Infor as their partner because our team understands their specialised needs, and our company keeps […]
Infor’s improved Supply Chain Management suite will provide better collaboration between customers and partners. Advanced Scheduling will allow managers to coordinate schedules and create appointments through an integrated dashboard. John Bermudez, VP of product management at Infor, states, “Infor Advanced Scheduling is designed to achieve tight synchronisation of all operations across the production lines, helping process manufacturers overcome scheduling […]
While traditional Enterprise Resource Planning (ERP) suites aren’t completely dated, we should expect to see see hybrid deployments that blend cloud apps and connected services with modular on-premises applications start to predominate. Companies that want to stay in the mix have no choice but to modernize their systems to compete with cloud computing. There are 4 ways the cloud could […]
Customer Relationship Management, or CRM, is a system for managing a company’s interactions with current and future customers; and technology is used to organize, automate and synchronize sales, marketing, customer service and technical support. Enterprise Resource Planning, or ERP, is a business management software that allows a company to use a system of integrated applications to manage […]
For years there has been talk in the IT world that most server workloads will eventually move to the cloud because of the economies of scale advantages. The centralized Enterprise Resource Planning (ERP) suite has resisted until now, showing signs that ERP is finally succumbing to cloud computing. “We have reached a tipping point with […]
Businesses these days could benefit greatly from social collaboration within enterprise resource planning (ERP) solutions. Today’s ERP systems should engage employees, customers, partners, suppliers and constituents within a business. It’s about a company becoming more responsive, reacting to challenges quicker, and leveraging all the information you’ve gathered in the past to avoid future problems in […]