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5 ServiceNow Tips & Tricks I Wish I Knew When I Started!
- Performance degradation? Forms slow to load?
Try following these steps:
• Click the Settings Gear Icon on the top right of your ServiceNow screen, next to your name. Then, navigate to the Forms tab.
• Changing the Related list loading from “With the Form” to “After Form Loads” for a slight improvement in performance. Changing to “On-Demand” can result in significant performance gains as this would change it so that records get loaded only upon click.
- Change the form view to a cleaner tabbed format versus the normal lengthy vertical layout.
From the same Forms tab in System Settings (refer to tip #1), we can turn on Tabbed forms to change to this view.
- Using asterisks (*) and double asterisks (**) for Reference fields.
In ServiceNow, searching for a record in a reference field will automatically use a “STARTSWITH” query.
This can cause some difficulties when trying to search for records.
The solution is to use an asterisk before typing in the search term. This will change the query to a “CONTAINS” search which makes searching for records a lot easier.
Also, you can also use double asterisks (**) to quickly return the first (up to) 15 records in the table.
- ServiceNow Keyboard Shortcuts.
- Quickly add attachments by simply dragging file to “Work notes” area.
Attaching files by clicking the paperclip icon and then browsing for the file is a slow process. You can
simply drag and drop the file you want to attach into the Work notes box.