How to Find an ERP System That’s Easy to Use

If you’re trying to find a new Enterprise Resource Planning (ERP) system to use for  your business, consider the following when choosing the system for you:

  1. Simplify your business processes first – you should always look to simplify your business processes before implementing ERP software.
  2. Know what you need – Have a check list of needs, that way choosing the right ERP system will be easy.
  3. Get your whole team involved – Your company is as strong as your weakest link, so make sure you get input from every person in every department any needs they would have that an ERP system can solve.
  4. Train staff to understand your business processes – If your staff understands the way your business works and the processes which underpin it, they will have a good grounding in the logic which works behind the scenes of an ERP software solution.
  5. Enable the use of multiple applications – choose a system that is available on your mobile phone/tablet, too so you can access the data you need wherever and whenever.

For Full Article, Click Here

3 ways cloud is changing ERP forever

According to Unit4 CTO Erik Tiden, Cloud is changing Enterprise Resource Planning (ERP) and altering the way we think about applications, organization and business models. The ongoing growth of cloud is the key to improving our experience of workplace enterprise applications. There are 3 ways cloud is reshaping ERP:

  1.  New innovations and service-led business models
  2.  Systems that know what you want before you do
  3.  People will rediscover the value of business computing

With ERP becoming self-driving and enhancing workers’ ability to provide better service, the advantages enabled by the cloud will become even more important for companies and will not only increase worker efficiency, but stand out from the crowd.

For Full Article, Click Here

Dynamics CRM Now Apple Watch App

Thanks to a collaboration between Microsoft and Webfortis, Customer Relationship Management (CRM) professionals can use the Apple Watch app to check on the latest status of accounts with the Microsoft Dynamics CRM integrated application. According to Webfortis CEO Marc Wolenik, the company’s mobility practice is “another stepping stone in maximizing our customers’ investments in CRM and Parature.”

Using mobile devices like smartphones and tablets to access work apps helps to improve the efficiency and productivity, according to a 2014 mobile CRM survey from Software Advice. Craig Rosenberg, co-founder of the research and advisory firm Topo, states that accessing the right information at the right time, “is absolutely critical to successful selling. If it can be on my phone, accessible in seconds, provide me with some kind of snapshot that’s easy for me to see – that is the killer app.”

 

For Full Article, Click Here

Nearly a dozen fake HealthCare.gov participants caught for re-enrollment

The Government Accountability Office (GAO) found that 11 fictitious Obamacare applicants were able to re-enroll into subsidized plans for a second year, receiving a total of $30,000 in subsidies. The administration has flagged six of the enrollees for termination for lack of documentation for new applications that weren’t even made, yet the GAO was able to reinstate coverage for five of them. “It’s disappointing, but not surprising, that these same problems remain with little or no improvement,” Ways and Means Chairman Paul Ryan, Wisconsin Republican, said. “GAO’s findings provides a window into the experiences of millions of Americans who have struggled to sign up for coverage on Healthcare.gov.”

For Full Article, Click Here

ERP, CRM integration unlocks value

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) have always been interconnected in the business world. It is no surprise that to reap substantial benefits from the two, that the platforms must integrate. “Where CRM largely focuses on increasing profits by growing sales, ERP is about improving efficiencies and reducing costs,” says Jeremy Waterman, MD of Sage ERP Africa.

Sales and marketing drive CRM decision-making, while finance and operations drive ERP purchase decisions. Integrating the two platforms will give a more complete view of customers’ needs, order history, product shipments, support, finance and accounting.

Waterman concludes that the information can flow between the systems without the need for clumsy, expensive interfaces or the need to recapture data.

For Full Article, Click Here

2 Simple Steps To Making CRM Implementation A Breeze

Customer Relationship Management (CRM) implementation is never easy. There are many systems, different client needs, and specific company uses that can keep you in a tangled web when choosing the right CRM program. Here are 2 simple steps to making CRM implementation a breeze:

  1. Choose the right CRM – Specificially identify what you want to use a CRM for and compare each CRM system to those needs. The system you choose will ultimately dictate how your company and team benefit from using a CRM.
  2. Train to use the CRM – Invest in your employees to be trained specifically to the CRM program you choose to implement. Attend training sessions, watch video demos, or have a re-seller teach your team in-person.

If you take the time to find the right CRM for your company and make sure you train your team, you’ll set yourself up for success and you’ll foster an environment of efficiency, productivity, and profitability.

For Full Article, Click Here

What does the CRM of 2020 look like?

Customer Relationship Management (CRM) in 2015 consists of content management, analytics, email integration, pipeline visualizations, and dashboards – all easily accessible in a user-friendly interface or mobile application. However, like with most business software, CRM is still behind with today’s technology. If CRM were to embrace the technology of the near future to create something customer-focused, the industry would skyrocket. CRM companies should consider the following innovations:

Holograms

The CRM of 2020 could take the mobile concept a stage further with holograms, letting you see a full 360-degree view of a projection without using any special glasses or other fancy add-ons.

Augmented reality

Facial recognition from wearable devices could pull up customer information and give you a “play-by-play” so you’ll know everything about them before they speak.

Huge data

CRM programs need to consider availability of databases through things like wearables and other IT connected devices.

Virtual assistants

Incorporate a Siri, Cortona, or Google Now in your CRM program and your virtual assistant can do almost anything in your database.

Between smartphone holograms, augmented reality, so-called ‘huge’ data, and virtual assistants, the CRM of 2020 could lead the way in innovation for business apps that benefits the employee and the customer.

For Full Article, Click Here

Infor M3 delivers strategic enhancements to customers

Infor has announced Infor M3 version 13.3, which delivers deep industry-specific functionality to cover a wide range of unique business needs. Infor M3’s comprehensive enterprise resource planning (ERP) solution features core processes to manage customer service, manufacturing operations, financials, supply chain and equipment management. Infor M3 version 13.3 is fully Infor 10x-enabled and includes Infor ION, a purpose-built middleware, and Infor Ming.le, a collaborative social business platform. John Gledhill, global director of Infor M3 Product Management, states, “Infor M3 version 13.3 allows our customers to improve their lines of business without completely overhauling their existing hardware.” This version also features an open source-based Linux platform as a deployment choice to reduce total cost of ownership for customers.

For Full Article, Click Here

Healthcare enters ‘third wave of digital’

In the 1990s, it was the Internet. In the early 2000s, it was about mobility. Today, it’s the era of “living services.”

Officials point out that the first industry to get this third wave on the ground running is the healthcare industry. Why? Because it’s already present in healthcare. Self-health tracking devices, apps, watches, and other wearables are easily accessible to anyone with a smart device.

Brian Whipple, senior managing director for Accenture Interactive, says this third wave is called ‘living services’ becasue “they will change consumer experiences, be driven by things that are very proximate to us such as wearables and nearables,and, at the human level, living services will affect our lives in a much deeper and more positive way than mobile and Web services have.”

With this third wave fast approaching, individualized healthcare can be administered more efficiently and more effectively,” officials concluded.

 

For Full Article, Click Here

Why It’s Time for CRM to Evolve

In today’s digital world customer engagement is no longer just about the product or service a company delivers but delivering it in a trustworthy and personalized way. Companies must differentiate themselves through customer experience – from in-store, mobile, social, web presence, and more.

Organizations must align their customer relationship management (CRM) delivery to today’s customer and business demands; starting with a CRM strategy with defined objectives for how organizations want to engage with customers across multiple platforms and how they can set themselves apart in a unique way.

Evolved CRM should achieve these objectives:

  • Connect customers to the people who can get things done
  • Manage the complexity of the enterprise
  • Anticipate what’s right for customers, in real time, on every channel
  • Evolve as fast as customers do

To satisfy today’s consumer, businesses need to take a more holistic approach to their CRM, which will keep their customers happy and coming back for more.

 For Full Article, Click Here