Archive for category: Frontpage Article

Problem:

No matter what browser I use, when I go back to a bookmarked link I get the following error when I sign in:

“Error encountered while processing the request. Additional information: Bad request cache id. This URL request may already have been processed…”

Resolution:

There is a simple solution to this common error. This is not security-related, but rather a bad link that you may have bookmarked. It’s important to make sure you bookmark the correct link: https://hostname/lawson/portal,so you won’t get this consistent error. Note that if you try to copy the URL before you have fully logged in, the bookmarked link will not work again.

Overtime the LSF Lawson directory builds up and may even cause performance issues given the amount of data that may need to be backed up every night. Below are some steps you can take to help analyze and clean up your LSF Lawson directory.

1. Download and Install the free WinDirStat tool found at https://windirstat.net/
2. Once you open the tool, select and run it for your local LSF directory:
   
3. You may notice right away that 3 directories stand out:
   1. %LAWDIR%\print
   2. %LAWDIR%\work
   3. %LAWDIR%\system\joblog
      
      
      

These directories will fill up overtime as users run batch jobs/reports.

4. To clean up the work directory, you can expand the directory in Windirstat and manually get rid of large files, outdated reports and files.
5. For cleaning up the print and joblog directory, Lawson has a utility called deljobhst
6. 1. To get a more in-depth look at the deljobhst utility see here
   2. NOTE: It is recommended to backup these directories especially if your organization has a retention policy.
7. Open LID and connect to the environment you want to clean up.
8. We personally are going to delete all printed reports and joblogs that are over 400 days old.
9. convertunits.com can help determine what the date is 400 days from today is.
   1. 
   2. In our case, it is November 26, 2019
10. In LID, we would run: deljobhst -crj 112619
    1. This would remove all completed jobs (c)
    2. All generated print files associated with batch jobs (r)
    3. All recurring job entries (j)
11. After this completes, if Windirstat is still open, click the refresh all button:
    

This type of work is typically done by a Lawson technical resource. Organizations often hire a Lawson consultant team who offer managed services at a fixed monthly rate. These Lawson teams have a wider range of expertise and knowledge and are ideal for larger organizations but also are great for smaller ones that don’t need a dedicated Lawson employee on-site. Nogalis does offer this as a service so feel free to reach out to us via our contact page. We typically provide the work above in a monthly or bi-monthly healthcheck that also captures several other key data points to stay proactive with your system before a problem occurs. Hopefully this was helpful!

If you ever come across an instance where you need to clean up your system from old or faulty data, you can use the loadusers utility to mass-delete users, roles, or groups. The loadusers utility accepts input from an XML file that you create. You can simply populate any attributes that you want to delete.

The following is an example of an XML file from the Infor LSF Documentation guide that has been used to delete users, roles, and groups. The roles and groups in this file would only be deleted if they were not assigned to any other users than the ones being deleted.

Sample XML file

<?xml version=”1.0″ encloding=”ISO-8859-1″?<XML><ROLEDATA>    <ROLE ID=”Test1″>   <ROLE ID=”Test1″></ROLEDATA><GROUPDATA>    <GROUP ID=”Test1″>   <GROUP ID=”Test1″></GROUPDATA><USERDATA ProductLine-“APPS900″ SSOPPASSWORD=”temp”>    <USER ID=”cssttst100″/>   <USER ID=”cssttst101″/>   <USER ID=”cssttst102″/>   <USER ID=”cssttst103 RMID103″/></USERDATA><IDENTITIES></IDENTITIES></XML>

Command syntax for loadusers when used to delete users

From the command line, type

loadusers -f filename -u

where

filename = the XML file that contains the user data to be deleted

First lets login into LBI and open smart notifications:

Once open, go to Notifications Tab:

Select edit on the notification you want to modify:

Go to the Related Info >> Links >> Enter a Name and Web Address >> Add >> Save Updates:

To edit an existing related info link, simply select edit under “My Custom Urls”:

Make sure you Save Updates!

These related Info Links show up at the bottom of the report the user receives as shown below:

This type of work is typically done by a Lawson technical resource. Organizations often hire a Lawson consultant team who offer managed services at a fixed monthly rate. These Lawson teams have a wider range of expertise and knowledge and are ideal for larger organizations but also are great for smaller ones that don’t need a dedicated Lawson employee on-site. Nogalis does offer this as a service so feel free to reach out to us via our contact page.