CRM is now the largest software market in the world
According to Gartner findings, global Customer Relationship Management (CRM) revenue amounted to US$39.5 billion at the end of 2017, overtaking database management systems (DBMS) which reached US$36.8 billion in the same year. Julian Poulter, research director at Gartner, says “CRM revenue will continue to take the lead of all software markets in 2018, with a […]
