Customer relationship management (CRM) has dramatically evolved in recent years. It seems that we have found the tool to attract and retain customers, but still need to perfect our skills to use the tool effectively. CRM is not just about making sales, but real and effective engagement and creating deep relationships with current and potential […]
MSCM uses a Quartz scheduler to bring transactions from Lawson into the MSCM database. Sometimes on of these events will crash and cause the entire scheduler to crash. If you notice that details are not making it into MSCM from Lawson, here are some troubleshooting steps: Check the mscm_server.log located at <WAS_HOME>\profiles\<appserver>\logs Search for the […]
Infor will be attending HR Unleash Europe, a major event being held at the RAI in Amsterdam on October 23 & 24, 2018. With around 10,000 attendees, Infor will showcase its suite of Human Capital Management (HCM) solutions (Infor CloudSuite HCM, Talent Science and Workforce Management). With Infor’s collaboration with Triumph Motors, HR director Jonathan Parsons at Triumph […]
Customer relationship management (CRM) has many benefits to it, including storing valuable customer information, a means of communication, and records/analyzes ways to increase productivity and sales. If you want to deliver five star customer service, take note of these 5 fundamentals to help you build a foolproof CRM strategy. Decide on Your Goals Onboard Your […]
Infor recently formed a strategic collaboration with Itemize Corp., a leading expense document data extraction provider based in New York City. Infor’s flexible and configurable travel and entertainment (T&E) expense management solution paired with Itemize’s monitoring policy compliance via improved data quality will greatly help customers with managing business expenses. Customers can manage employee-initiated expenses anywhere, thanks to […]
Albertsons Companies recently implemented Infor CloudSuite Food & Beverage (M3) at the company’s Norwalk beverage plants. The grocery giant plans to roll out the solution across all its manufacturing plants in the US. After the Safeway merger in 2015, the company needed to replace a legacy system with a cloud-based solution that could be easily […]
Infor recently announced the general availability (GA) of its Infor Coleman Digital Assistant. Designed to help maximize human work potential, Infor Coleman Digital Assistant will enable natural language extensibility and accessibility of Infor CloudSuite. The Infor Coleman Digital Assistant is the first in a series of new products unveiled under the Coleman AI (Artificial Intelligence) umbrella. Of its […]
Deciding on customer relationship management (CRM) for your company is a hurdle of it’s own. But it doesn’t stop after you choose and implement your new software. If you want to see a return on investment (ROI) you need to figure out what steps to take to leverage the true potential of your CRM. You must […]
Technology has the potential not only to improve healthcare, but save the industry money. Rajaie Batniji, Co-founder and Chief Health Officer, Collective Health, says the way to do this is by aligning the incentives right and enabling better outcomes. Technology allows us to move to an ‘employer-driven’ healthcare system where employers can decide best in-class solutions, […]
Customer relationship management (CRM) industry analyst Brent Leary shared his thoughts on the revolutionary product called Einstein Voice, an artificial intelligence (AI) voice assistant created by Salesforce. While AI and voice controls/assistants are a popular interest to consumers, enterprises have yet to fully grasp the idea. In CRM, only a small number of businesses have […]