The next generation of Customer Relationship (CRM) software needs new strategies and supporting technologies to proactively respond to more empowered customers. Here’s what’s needed for the future of CRM software. A New Purpose – CRM software must transition from an internally focused, sales driven, customer data management application to an externally focused, conversation driven, customer engagement application. […]
IDC and Gartner indicate that 62 percent of Customer Relationship Management (CRM) software will be in the cloud by 2018. Because cloud-based CRM has the power to transform your sales and marketing process, you need to include these in your CRM strategy: Be social first – Interact with customers over Facebok, Twitter, or whatever medium they frequent […]
Now that 2016 is here, let’s take a look at three key cloud trends so we can take advantage of them thoughtfully and effectively. The continued rise of cloudops – Cloudops are the new name of IT Ops that focus on cloud services like security, management and monitoring. The continued explosion of containers – Containers are a solution to the […]
These days, cloud migration appeals more to large scale businesses. Though small-to-medium-sized businesses (SMB) could also benefit greatly with cloud migration. By moving to the cloud, SMBs are almost guaranteed to save both time and money. Here are five ways cloud deployment can help SMBs be more agile and prepared for growth. You only pay for the capacity […]
The latest iteration of Microsoft Corp’s customer relationship management (CRM) platform is now available with the integration of the Cortana Analytics Suite, which combines the company’s personal digital assistant with data management services from Microsoft’s public cloud and pre-built business intelligence workflows to help salespeople better understand their customers. Dynamics CRM 2016 toolkit automatically generates cross-selling recommendations based on […]
Infor and Quality Reviews, Inc., a leading builder of real-time consumer and patient feedback software, have partnered to maximize the collection and management of patient satisfaction data. With this partnership, Infor is able to provide customers access to RateMyHospital®, a HIPAA-secure, cloud-based patient relationship management (PRM) tool that enables hospitals and healthcare providers to measure, manage, and […]
In the near future, every person will be able to track every aspect of their own health using devices that passively capture data.The Healthcare Internet of Things is beginning to take shape due to several drivers: Sophisicated Techonology: New mobile devices and wearables are offering sophisticated biometric, fitness and wellness tracking. Data Integration: Devices passively capturing data will integrate together […]
This week, Infor announced the new solution Infor Mobility for Field Service (MFS), v15.1.0, which allows customers to utilize the Infor M3 enterprise resource planning (ERP) system from anywhere, using a mobile device. Infor MFS takes assigned work orders in Infor M3 and displays them in a clearer and more easily digestible format. It has innovative […]
Microsoft’s upcoming update to their customer relationship management (CRM) platform, Dynamics CRM 2016, will feature more seamless integration with Office 365, the company’s cloud enabled office suite. Office 365 business customers will soon be able to, for an added per-user fee, include Dynamics CRM to their productivity space. Bob Stutz, corporate vice president of Microsoft Dynamics […]
A customer relationship management (CRM) system can support and improve just about every aspect of any business. However, as with many technologies, most people just scratch the surface of what the systems can do, thus not fully grasping the core benefits. Whether you’re a beginner or experienced user, here are a few tips to improve your CRM […]