Infor Partners with Quality Reviews, Inc. to Improve the Patient Experience

Infor and Quality Reviews, Inc., a leading builder of real-time consumer and patient feedback software, have partnered to maximize the collection and management of patient satisfaction data. With this partnership, Infor is able to provide customers access to RateMyHospital®, a HIPAA-secure, cloud-based patient relationship management (PRM) tool that enables hospitals and healthcare providers to measure, manage, and improve the patient experience. Edward Shin, M.D., CEO and co-founder of Quality Reviews, Inc. says of the collaboration, “Partnering with Infor, which automates more than 80% of the largest U.S. healthcare delivery networks, gives us the scale we need to help improve the patient experience on an industry-wide level.” Barry P. Chaiken, M.D., chief medical information officer at Infor adds, “Through our partnership with Quality Reviews, we expect to be able to deliver our healthcare clients the necessary tools to improve the patient experience in the pay-for-performance era of the Affordable Care Act.”


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