Error for Environment identity

Lawson Portal fails to load with the error:
“Profile service returned an error: Error occurred while accessing user data.”

The root cause is the affected user does not have a record in the GEN/USER table.
This is most caused by a corrupted ONLINE privileged identity.

Resolution

Step 1: Determine Scope of the Issue

• All EMSS users or all non-OS users affected → Follow Scenario A
• Single backoffice user affected → Follow Scenario B

For all Non-OS or EMSS Users Affected

Resolution: Recreate the ONLINE Privileged Identity

1. Log into Lawson Security Administration (LSA).
2. Navigate to User Management > Managed Privileged Identity.
3. Select the Environment service and choose ONLINE.
4. Note the DOMAIN_USER value.
5. Verify the ONLINE user is missing from the GEN/USER table:
   • From the LSF server, run:
   • rgndbdump -c gen user | lashow
   • Confirm the ONLINE user is not listed.
6. In LSA, delete the ONLINE privileged identity.
7. From the command line, recreate the identity:
8. loadusers -g <domain\username>
   Example:loadusers -g infor\online
9. Allow time for security cache refresh. No restart is required.

For a Single User with Environment Identity Affected

If using Landmark federation, perform these steps in Infor Security Services (ISS) /scwebadminapp.

Resolution: Regenerate the User’s GEN/USER Record

1. Log into LSA.
2. Navigate to User Management > User Maintenance.
3. Locate the affected user.
4. Right-click the user and select Edit Lawson Environment Information.
5. Select Change (or Save in ISS).
6. From the Ming.le admin page, run Clear IOS Cache (IOSCacheRefresh).
7. Have the user close all browsers and log in again.