Lawson PR37 error – user not authorized for batch

Summary: A user was trying to make a change on PR37.1 but received error: “User not authorized for batch. Contact Payroll”

 

On PR37.1, the user was trying to make a change:

Received the error at the bottom left: “User not authorized for batch. Contact Payroll”

When checking the user on Time Batch Control OCBC.1, we noticed the user was setup:

Here is the users listusermap, but notice that it’s capitalized, but on OCBC.1 it’s lower case.

Turns out that was the issue, removed the users NTID from Time Batch Control and re-added their NTID to match the listusermap case. nt000003fe to NT000003fe

The user was then able to make a successful change on PR37.1