How to resolve Lawson Add-ins no longer querying data

User Excel Add-ins Issue Summary:

User can no longer query Lawson data and ruled out that it is NOT a Lawson add-ins version issue. Follow the steps below to see if this resolution helps.

 

1. First, we had to enable add-ins from disabled items, File >> Excel Options >> Add-ins >> Manage “Disable Items” >> Go, then select and enable.

2. Then in Excel Options >> Add-ins >> Manage “Com Add-ins”, enable Lawson MOA (Acrobat PDFMaker in the past has caused issues, so disable if it does, we left it enabled and it worked)
   
3. This initially fixed the issue, everything worked.

However, when the user restarted Excel app, they had to re-add it in COM Add-ins every time. If this happens to you, go to step 4, else you’re done!

4. Optional if having issues after step 3: Running Excel as Administrator fixed the issue in step 3, but since it’s now under the “admin account”, accessing add-ins scripts prompted share folder permission issues from Excel:
   

What we tried: adding folder permissions for the user to C:\Program Files(x86)\Lawson Software and \Microsoft Office folder permissions. This did NOT work.

5. Optional if having issues after step 3: Last thing that resolved the issue was updating the registry manually.
   1. Open REGEDIT
   2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office \Excel\Addins\<YourAddinName> (In our case, it was named Lawson MOA Add-ins)
   3. Select Lawson MOA Add-ins, on the right of regedit select “LoadBehavior”
   4. Set the LoadBehavior value to 3 (Load at Startup)
      1. Other values include 0 = Unloaded, 1 = Loaded Manually, 2 = Load on demand

After step 5, add-ins tab appeared when the user opened Excel normally, everything worked from there on out.