Resolving Outstanding buyer Messages

PROBLEM

Users may encounter a receiving issue when processing a purchase order where the system prevents reprinting the ticket and does not allow backing out to PO33 to reprint. When attempting to release the item during receiving, the system displays the error message: “Line one has outstanding buyer message.” This issue typically occurs when a buyer message was entered on the purchase order line and has not yet been acknowledged or released.

 

RESOLUTION

To resolve this issue, navigate to PO52.1 and release the buyer message associated with the affected line.

Ensure you are working in the correct Company (10) and locate the appropriate Receiver (7273187).

Once the buyer message for Line 1 is released, return to PO30.1 and proceed with receiving and printing as expected.