Increasing the WebSphere timeout for Web Run in IPA

In an IPA process that runs a batch job using a Web Run node, and you get the message “An unknown error occurred” in the Work Unit Log, the next step should be to check the IOS.log.  If you see the message “javax.transaction.TransactionRolledbackException: Transaction is ended due to timeout”, you need to increase the timeout in WebSphere.

Sample Error: WU Log

Activity name:WebRun9710 id:1 started @ 06/28/2024 02:30:15.993 AM

                 WebRun WebRun9710: Executing WebRun activity node

                 WebRun WebRun9710: call type Lawson HTTP Call

                 WebRun WebRun9710: calling host https://server.company.com:1447 (Req timeout: 60 min; # Retries: 3; Pause: 1,000 ms) web program cgi-lawson/jobrun.exe?FUNC=run&USER=NA%5Crlawjob&JOB=AP136-02&WAIT=true&OUT=XML

                 WebRun WebRun9710: Post string

                 WebRun WebRun9710: WebRun result size: 0.00 MiB

                 WebRun9710_result = <?xml version=”1.0″ encoding=”ISO-8859-1″?>

<ERROR key=”UNKNOWN_ERROR” level=”1″><MSG><![CDATA[ An unknown error occurred. Please contact your system admin. ]]></MSG><DETAILS><![CDATA[ Check IOS logs for details. ]]></DETAILS></ERROR>

                 WebRun WebRun9710: Success string <STATUS>63</STATUS> not found

                 WebRun9710_errorCode = 1

                 WebRun9710_informationCode = 0

                 WebRun9710_returnMessage = WebRun WebRun9710: Success string <STATUS>63</STATUS> not found

                 WebRun9710_outputData =

Activity name:WebRun9710 id:1 failed @ 06/28/2024 02:44:51.452 AM

Sample Error: Ios.log

2024-06-28T02:44:51,403 ERROR [WebContainer : 1] [          ][lawson      ] [CGI-LAWSON  ] [Cgilawson] Exception occurred while processing CGI invocation.

javax.ejb.EJBTransactionRolledbackException: Transaction rolled back; nested exception is: javax.transaction.TransactionRolledbackException: Transaction is ended due to timeout

                at com.ibm.ejs.container.BusinessExceptionMappingStrategy.mapCSIException(BusinessExceptionMappingStrategy.java:167) ~[com.ibm.ws.runtime.jar:?]

                at com.ibm.ejs.container.BusinessExceptionMappingStrategy.mapCSITransactionRolledBackException(BusinessExceptionMappingStrategy.java:618) ~[com.ibm.ws.runtime.jar:?]

                at com.ibm.ejs.container.EJSDeployedSupport.mapCSITransactionRolledBackException(EJSDeployedSupport.java:711) ~[com.ibm.ws.runtime.jar:?]

                at com.ibm.ejs.container.EJSContainer.postInvokeRolledbackException(EJSContainer.java:4900) ~[com.ibm.ws.runtime.jar:?]

                at com.ibm.ejs.container.EJSContainer.postInvoke(EJSContainer.java:4586) ~[com.ibm.ws.runtime.jar:?]

                at com.lawson.ios.services.CGI.EJSLocal0SLCGIServiceBean_7f987149.invoke(EJSLocal0SLCGIServiceBean_7f987149.java) ~[?:?]

                at com.lawson.servlet.Cgilawson.doService(Cgilawson.java:105) [classes/:?]

Steps to Resolve

1. Access the LSF WebSphere Administration/Integrated Solutions Console.
   2. Navigate to Servers > Server Types > WebSphere Application Servers > {LSF Application Server} > Container Services > ORB service.
   3. In the Request timeout field type 900 (equates to 15 minutes)
   4. In the Locate request timeoutfield type 300 (which is the maximum value allowed for this field).
   5. Click OK.
   6. Save the changes to the master configuration.
   7. Navigate to Servers > Server Types > WebSphere Application Servers > {LSF Application Server} > Container Services > Transaction service.
   8. In the Total transaction lifetime timeout field type 900
   9. In the Client Inactivity timeoutfield, type 900
   10. In the Maximum transaction timeout field, type 900
   11. Click OK.
   12. Save the changes to the master configuration.
   13. Restart the LSF application server for the changes to take effect.