PSA – SAP Crystal Server 2020 Support

End of mainstream maintenance for SAP Crystal Server 2016 and support plan for SAP Crystal Server 2020

We are on Crystal Server/Reports 2016. Do we need to upgrade to Crystal 2020? I only see the 2016 version on the download site.

Infor BI 10.6.30 for Lawson S3/M3 now supports SAP Crystal Reports Server 2020 as a report’s server. As such, this should be reflected accordingly on the LBI installer. Changes were made on the installer to include CRAS 2020.

CRAS 2020 is backwards compatible with reports created in 32-bit. Users just needs to recreate the data source connections in ODBC to ODBC 64-bit using the same Datasource Name. This also means that users will need to install the 64-bit drivers and configure the settings from 32-bit to 64-bit. For MSSQL, the 64-bit drivers are already available once you already have it installed. For other data source type, download the respective 64-bit driver. Same with Lawson OLEDB, Infor has released a 64-bit version, uninstall OLE DB 32-bit and install the 64-bit version.

Since CRAS2020 is a 64-bit application, the JVMMaxHeap value can now be set more than the 3GB limit in D:\BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\CRConfig.xml

Open the CRConfig.xml file. Look for the following lines:

<JVMMaxHeap>64000000</JVMMaxHeap>

<JVMMinHeap>32000000</JVMMinHeap>

Change the JVMMaxHeap value more than the 3GB limit. Save and Restart RAS.

Please note that Crystal Designer 2020 will no longer work when installed in the same server as CRAS 2020. In CRAS 4.3 (CR server 2020), it is not supported to install both server side and client side in the same machine. Registry keys may get corrupted.

If you’re interested in moving forward updating your Crystal software, Nogalis offers MSP support to assist with upgrades and migrations.