How to resolve Lawson Requisition Center (RQC) Issues by clearing cookie and XML Data

Problem:

I am running Requisition Center (RQC) and I need to clear my user’s cookie data due to errors or issues accessing RQC.

Resolution:

The cookie and XML data is stored in your RQC work directory. This directory is defined in the LAWDIR/system/rqc_config.xml file. It is most commonly defined as “LAWDIR/RQC_work”.

To delete the cookie and XML data, follow the steps below:

1. Change to your rqc_work directory.
2. Delete all files for the web user(s) (e.g., rm userid*)
3. Change to your rqc_work/cookies directory.
4. Delete all files for the web user(s) (e.g., rm userid*)
5. Change to your rqc_work/xml directory (if it exists).
6. Delete all files for the web user(s) (e.g., rm userid*)
7. Run the following URL to perform IOS Cache Refresh: https://hostname/servlet/IOSCacheRefresh
8. Run the following URL to perform RQC Cache Refresh: https://hostname:port/rqc/html/utility.htm
9. Have the user delete their browser cache ensuring that ‘All time’ is selected. See linked KB 1188792: “How to clear your browser cache”.
10. Have the user enter RQC and immediately click on the NEW button.