ISS: How To Clear a Sync Lock

To clear an existing sync lock in order to rerun the sync from the beginning again

From ssoconfig -c:

Login to the Infor Security Services web page

On the menu bar navigate to Federation > Manage Locked Process

If there is a process listed, make a note of the process that is locked

From the command line, run the ssoconfig utility. Type ssoconfig -c

At the prompt, enter the ssoconfig password

Select Manage Locked Processes

Select the number of the process that needs to be unlocked

Once it has been cleared, a message will appear that the process has been cancelled

Select the number that corresponds to Exit to return to the ssoconfig menu

Select EXIT at the ssoconfig utility

From the ISS web page:

Login to the Infor Security Services web page

On the menu bar navigate to Federation > Manage Locked Process

If there is a process listed, kindly check the box and hit the “unlock” button (Note: There may be more than one locked process, but you only need one to unlock, and all will be unlocked).