How to find logs for Users getting error logging into Lawson

Follow the steps below to learn how to find logs for users that are getting an error when logging into Lawson.

First, look for errors on the LTR Grid (Local Technology Runtime) by going to applications/STSRuntimeService and click on the lower left hand corner number as shown below:

Next, search for code in the error message to determine why it is erroring out. (suggestion: use the Find function to detect the errors in the logs faster)

You IT should be notified of these errors in the logs and be able to resolve it quickly to allow user access the next time they log in.