Lawson Expense Management Documents for Review closes immediately to a blank screen

Problem: when logging into Infor XM (Expense Management) and clicking Documents to review, the section expands and closes immediately and is left blank.

First check your filters are cleared:

If the filters are cleared, this is a browser related caching issue. To clear your browser follow the steps below.

Google Chrome Browser:

1. Select Chrome browser and on your keyboard press CTRL + SHIFT + DELETE
2. Select the Advanced Tab
3. Time Range set to “All time”, check the “Cached Images and files” and Cookies boxes
   
4. Select Delete Data and close the browser completely to test again.

Microsoft Edge Browser:

To clear browsing info stored on your device, like saved passwords or cookies:

1. Select Microsoft Edge and on your keyboard press CTRL + SHIFT + DELETE
2. Time Range set to “All time”, check the “Cached Images and files” and Cookies boxes
   
3. Click Clear now and close the browser