Users are not able to log into MSCM on handheld devices

Problem: Users are not able to log into MSCM on handheld devices. They are able to access the MSCM console through browser, but not directly on the handhelds.

Before we get to the solution, consider the handheld timeout settings. The Timeout setting is the amount of time the handheld will attempt to connect when sending/receiving information. It can be set by selecting the number of seconds in the counter. Note that the maximum timeout setting is 3600 seconds while the minimum is 60 seconds.

The resolution for users who are not able to log into MSCM on their handheld devices is to truncate the LAWSON_USER table and stop & restart MSCM server to force re-syncing users. You shouldn’t have any more problems logging in on handheld devices.