Requisition Center: Location of Cookie & XML Data

The cookie and XML data is stored in the RQC work directory. This directory is defined in the LAWDIR/system/rqc_config.xml file.

To delete the cookie and XML data, follow the steps below:

1. Change to your rqc_work directory.
2. Delete all files for the web user(s) (e.g., rm userid*)
3. Change to your rqc_work/cookies directory.
4. Delete all files for the web user(s) (e.g., rm userid*)
5. Change to your rqc_work/xml directory (if it exists).
6. Delete all files for the web user(s) (e.g., rm userid*)
7. Run the following URL to perform IOS Cache Refresh: https://hostname/servlet/IOSCacheRefresh
8. Run the following URL to perform RQC Cache Refresh: https://hostname:port/rqc/html/utility.htm
9. Have the user delete their browser cache ensuring that ‘All time’ is selected. See linked KB 1188792: “How to clear your browser cache”.
10. Have the user enter RQC and immediately click on the NEW button.