How to resolve the problem: LSF submitted processes aren’t triggering on IPA Server

Problem: Submitted requisitions aren’t triggering on IPA server via reqapproval process and are not showing in Rich Client.

 

1. Go to LSF application server, start LID and type: pfserv ping all
   
   Make sure Event Manager is running.
2. When Event Manager is NOT running:
   Let’s restart it but make sure we can see the java process with –classpath in their command line close.

Now in LID on LSF server, run these stop commands IN THIS ORDER:

Verify the java.exe –classpath processes closed, else manually end them.

 

Now start them up IN THIS ORDER:

Now run a pfserv ping all to see if Event Manager is running.

 

Go to Rich Client and check Live Workunits to verify that hung processes are being picked up:

 

This issue can often be prevented with regular Lawson maintenance and monitoring via monthly health checks. Organizations with a single Lawson professional are sometimes spread thin and overwhelmed.

 

To combat this, organizations often hire a Lawson consultant team who offer managed services at a fixed monthly rate. These Lawson teams have a wider range of expertise and knowledge and are ideal for larger organizations but also are great for smaller ones that don’t need a dedicated Lawson employee on-site.