WorkUnits Not Running

Problem Description

WorkUnits are not moving forward after a user takes an approve action in the inbasketRoot

 

Cause

The Lawson user was set to have “Run as” disabled. This prevents WorkUnits from successfully updating their PfiQueueTask records to move forward. This occurred as part of a sync that was executed a week before. The ISS SCWebAppAdmin had the Lawson user flagged as run as “No“, when the sync occurred the Landmark Lawson actor was updated. This did not impact the system until a week later when the Landmark system was restarted after applying windows patches.

 

 Solution

Change the Lawson user to “run as enabled”

and push that new setting and do a rolling restart on LPA/LmrkAll node to restore functionality.