Cannot Retrieve User File

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After logging into Lawson, if you see the below error “Cannot retrieve user file.  Bookmark IDs cannot be read”, there is a good chance that the iosconfig.xml file has some invalid values.  The error messages might point you directly to this file.  It can be found at LAWDIR/system.  Make sure that the ioswebrootdir attribute points to the correct location.  This location should be LAWDIR/persistdata.  Make sure there are no extra spaces or directory names in this value.

After updating the value, reboot the server or restart the WebSphere services.