Koncept Hotels Optimizes Business Strategy in the Digital World with Infor

Infor recently announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS to support the hotel group’s digital strategy to assist customer needs more efficiently. Founded only a year ago, the hotel start-up won the Digital Leader Award 2018 in July, Germany’s most important award for digitization solutions. Part of its digitization approach includes a focus on fair, mindful and sustainable business management. At “Koncept Hotel zum kostbaren Blut”, located downtown Cologne, there is no reception desk fully staffed 24/7. Instead, guests use smart devices to check in or out in one of the 20 rooms. This removes the need for a night staff at their hotel. Infor HMS is being used for the digital interfaces guests interact with – ranging from room reservations, check-in and check-out, recommendations around the stay, or to help with special requests. Using the Infor HMS app, employees can analyze hotel performance data on-demand and manage the hotel remotely – a key part of Koncept’s strategy to not have to keep managers onsite to manage operations and have them needed elsewhere, especially in light of expansion plans to new locations. Stefan Bezold, Executive Sales Director DACH & CEE for Infor Hospitality, says of the collaboration, “With Infor HMS, we enable hotels to accelerate their digital transformation so they can offer their tech-savvy guests the service they expect. Koncept Hotels is a prime example for a next generation hotel and we are pleased to support their strategy with our solution.”

 

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