Infor partners Artyzen Hospitality Group in improving hotel guest experience

With recent innovation to a European chain hotel, Infor Hospitality Management System (HMS) is making more strides in the Asia division. Infor HMS, along with Infor SunSystems financial management, was successfully implemented at  three hotels in Beijing, Nanjing and Shanghai managed by Artyzen Hospitality Group (AHG), which delivered improved guest experience. AHG was established in 2014 and is headquartered in Hong Kong. With 7 operating hotels and 12 in development, its brand line up includes Zitan, Artyzen Hotels and Resorts, Artyzen Habitat and citizenM. Artyzen Habitat Dongzhimen Beijing was the first AHG property in mainland China to deploy the customized integration of Infor HMS and Infor SunSystem about a year ago. Infor worked alongside AHG to bring Infor HMS and Infor SunSystems online at Artyzen Sifang Nanjing in August, and at Artyzen Habitat Hongqiao Shanghai in September. In addition to AHG’s hotels in mainland China, its Macau property, Grand Coloane, also utilizes Infor HMS. Infor HMS offers the flexibility for AHG to deploy localized solutions for its hotels in China utilizing the solution’s open API and webservices, enabling localization to take a shorter period.  Eric Wong, VP Hospitality of Infor Asia Pacific, says of the collaboration, “A fast-growing hotel management group needs the scalability and flexibility in its property management operations to accommodate its business expansion, which itself is inherently a dynamic and fast-changing industry. Infor HMS can offer that scalability to streamline processes and let employees access actionable information on guests to deliver a highly personalized experience, or access work orders, for revenue management and more.”

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