Valley View Casino and Hotel and Infor Deliver a Seamless Guest Experience

Infor recently announced Valley View Casino & Hotel, Southern California’s premier gaming destination and a loyal customer of over two decades, is implementing Infor’s hospitality Point of Sale (POS), Hospitality Management System (HMS) and Table Reservation Management. Per the press release, with the automation of reward redemption, Valley View aims to elevate the overall customer experience, providing streamlined processes that cater to the unique needs of the gaming sector. Joe Vargas, SVP and general manager of Infor Hospitality, says of the partnership, “Valley View’s adoption of Infor’s POS and HMS marks a milestone for us, as it represents the inaugural implementation of Infor POS on the gaming floor. This strategic move, driven by exceptional support and the pursuit of operational excellence, showcases the trust Valley View places in Infor. The decision not only addresses their current challenges but also positions Valley View at the forefront of innovation and success in the hospitality industry.” Valley View understands that for hospitality brands to succeed, their technology must evolve to meet changing guest expectations. With Infor POS, they are given new positive functionality over the previous solution, with player and guest focused benefits to unlock new possibilities. Furthermore, Bruce Howard, General Manager of Valley View Casino & Hotel, comments, “We are delighted to be the first casino in the country to implement Infor’s Point of Sale System. Our 20-year partnership with Infor has been a win/win scenario for both companies since its inception in 2004 and we are confident that will continue with their new advanced technology into POS, another integral part of our business.”

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