El Palace Barcelona Books in for Customer Service Excellence with Infor
Five-star hotel El Palace Barcelona has chosen to implement Infor Hospitality Management System (HMS) and Infor Sales and Catering System (SCS) across their 120-room property. The software will help create an integrated, standardized platform for this landmark property. Per the press release, El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain. Infor HMS and Infor SCS were chosen based on keen, industry-specific functionality, ease of use and integration, references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches. Friedrich von Schönburg, hotel manager of the El Palace Barcelona, says of the decision, “Even though we are steeped in tradition, the future of customer service excellence is digital. This demands better guest and operational data, seamless integration and an intuitive interface for staff and customers alike. This is what we have found with Infor HMS and Infor SCS.” Implementation will be done with Infor partner Sulcus.
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