The Heart of Europe Monaco Hotel Enhances Guest Experience with Infor

Infor recently announced that The Heart of Europe resort on Dubai World Islands is raising the bar for guest experience at its upscale Monaco Hotel using Infor Hospitality Management Solution (HMS) and Infor Sales & Event Management software. Per the press release, The Monaco Hotel has deployed Infor’s industry-specific HMS and will soon go live with the Infor event management solution. A second hotel on the same island will follow suit with both solutions within a few months. With Infor HMS the hotel is able to gather and use integrated, holistic data at multiple touchpoints to provide guests with a seamless, personalized, and consistent experience. This in turn improves guest experience while raising the productivity of hotel staff, who can re-allocate resources to more important tasks including enhancing customer service. Additionally, by using Infor Sales & Event Management, the hotel will streamline the way it manages events and catering as the software automates the entire booking process, from initial inquiry to final invoice, with customizations to support each stage in the lifecycle of events.


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