Camatic Seating Uses Infor Integrated AI Solution to Help Improve Customer Satisfaction
Camatic Seating, a global leading supplier and manufacturer of ergonomic seating solutions for large venues, educational institutions and transit areas, recently decided to use Infor’s integrated artificial intelligence (AI) solution to help improve customer satisfaction, increase revenues and optimize the vendor selection process. The Melbourne, Australia-based Camatic Seating is continuing to grow and enter new markets, prompting the company to continue to deliver seating solutions without delays, so customers can complete their construction projects as scheduled. Per the press release, with Infor Coleman® AI, Camatic Seating anticipates that it will increase its sales-win rates by 5%, which would translate into $10 million to $15 million in new revenue. The company also expects that Infor Coleman AI will help speed up its vendor selection process by 93%, reducing the time it takes to pull vendor data from 30 minutes to two minutes. Additionally, their goal in improving sales forecasting and customer satisfaction will happen as they will take advantage of the modern Infor OS technology platform that underpins Camatic Seating’s enterprise resource planning (ERP) system — Infor CloudSuite Industrial Enterprise. Camatic Seating applied Infor Coleman AI to five years of disparate customer relationship management (CRM) data to help generate more accurate forecasts and win predictions. The implementation completed in less than 30 days, with the AI-driven insights delivered through Infor Birst® analytic dashboards. Further, With Infor Coleman AI, Camatic Seating can automate the vendor selection process by applying data and obtaining a summary breakdown from vendor performance. The Camatic Seating team can make a selection based on the overall ranking, and it also can see the details behind the ranking.
