Tech Pros Predict 12 Trends That Will Dominate The Industry In 2021

The major disruption of 2020, also known as the COVID-19 pandemic, could not have been predicted by anyone. Even as the calendar year is coming to an end, there are still a lot of unknowns in the coming year. However, a lesson learned from this major disruption is how we need to deal with sudden change and what we need to focus on in the future. Tech leaders are already thinking about the new trends and developments that will dominate in the coming months. The Expert Panel Forbes Technology Council share 12 predictions about the technology trends they expect to come to the fore in the coming 2021 year below:
  1. Enhanced CX Through Digital Tech. “We will see an acceleration of digital’s role in creating superior customer experiences. More companies will continue to invest in the cloud, data and digital technologies that make their customers’ lives easier.” – Eugene Khazin, Prime TSR
  2. Aggressive Infrastructure Modernization. “In 2021, we will see budgets shift to support aggressive modernization initiatives, starting with foundational infrastructure, to make business elastic, available, reliable and secure—in a word, resilient.” – Kris Beevers, NS1
  3. New Customer Data Privacy Laws. “Consumers want to know their privacy is being protected, especially now that using more digital services is a necessity. Because legislators have a template to draw upon using legislation enacted in California, Nevada and other states, we’ll see many new data privacy laws introduced in the next year in regions that otherwise might have taken a decade or more to enact similar protections.” – Stephen Ritter, Mitek Systems
  4. Increased Focus On Secure Voting. “This election proved that there is terrible security around applications and accounting for individuals. The solutions on the market are hackable and have a security layer that needs to be worked on to allow all voters to vote once and do it remotely.” – Christopher Carter, Approyo
  5. Expansion Of Smart Spaces. “Smart spaces, with an emphasis on smart cities, have been exploding due to our intense interest in monitoring and optimizing human behavior patterns. We can expect that smart spaces initiatives will evolve in 2021 to match these changes, with particular emphasis on smart homes and home-work spaces.” – Jeff MacMillan, StorMagic
  6. Combination Of Artificial Intelligence And Machine Learning With Human Ingenuity. “The collaboration between people, data and artificial intelligence will usher in a massive transformation in how we work and live.” – Heidi Messer, Collective
  7. Growing Acceptance Of Online Payments. “One trend that will continue into 2021 is the need for people and merchants to accept online payments.” – Adi Ekshtain, Amaryllis Payment Solutions
  8. More Creative Uses Of Automation. “We are going to see more tech companies find creative uses for automation, while core teams will focus more on the “human” aspects of the business.”- Thomas Griffin, OptinMonster
  9. Expanded Use Of Autonomous Vehicles. “Autonomous vehicles—specifically robotic delivery—will have a huge impact on the tech industry in 2021. Self-driving technology brings safe, accessible transportation to millions of people in need.” – Ashwini Choudhary, Recogni
  10. Growing Use Of AI In Healthcare. “Artificial intelligence will continue to deepen its footprint in healthcare, especially post-pandemic. Understanding and closing the gaps related to the social determinants of health will lead the population-wide health strategies of the future.” – Trisha Swift, ZeOmega Population Health Solutions
  11. Formalization Of 2020 Stopgap Tech. “The big technology trend for 2021 will be making permanent solutions out of the reactive fixes 2020 required. While many technology implementations were simple stopgap measures, others, such as remote work, will be here for the long haul.” – Joe Onisick, transformationCONTINUUM
  12. Emergence Of New Job Roles. “New trends bring new possibilities, which lead to new job roles to shape tech experiences. For example, the emergence of hybrid events means every event will need an event technologist to design experiences with tech. The integration of AI into work processes and most projects means an AI business strategist’s role will emerge. And there will be a need for a role focused on the integration of inclusion policies in all digital transformation projects.” – Chaitra Vedullapalli, Women in Cloud


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