Dealing with blank.htm


Users may find that the browser returns blank.htm when accessing the Lawson portal screen.  With Internet Explorer, this can be caused by Compatibility View Settings.  To verify the setting, click on the cog in the upper right of the browser.  From the menu under the cog, select Compatibility View Settings.  A window will return showing the Compatibility View Settings.  Uncheck the box labeled “Display intranet sites in Compatibility View” and refresh the page.  Also within the Compatibility View Settings, verify that the  site is not in the list under “Websites you’ve added to Compatibility View.”  If the site is in the list, click on the site and then click the Remove button.  After closing the Compatibility View Settings window, refreshing the page should then allow the portal to be displayed properly by returning the login screen.  If the compatibility view is not available or changes to it are not allowed, other browsers such as Chrome or Firefox could also be used to access the page.