Hilton Hotel Hires First Robot Concierge That Uses Cognitive Computing System
Artificial Intelligence (A.I.) system IBM Watson will deliver a new concierge experience at Hilton hotels. A robot prototype, Connie (as a nod to Conrad Hilton, the hotel chain’s founder), will utilize knowledge from Watson and WayBlazer (the world’s first cognitive travel recommendation engine) to inform guests of local tourist attractions, hotel amenities, and popular recommendations. Like any other A.I. system, the more Connie interacts with people, the more it learns and the better it will adapt to guests’ needs. Information gained from customer interaction will positively affect the workplace by improving professional productivity, and allow companies to utilize the information gained from these cognitive systems to better understand their consumers and industry.