Riverina Water Achieves Stellar Results from Infor CloudSuite Public Sector Deployment
Recently, Riverina Water, a local government water utility in New South Wales, Australia, has successfully implemented Infor CloudSuite Public Sector to modernize its operations and enhance customer service. The deployment, which followed a competitive tender process, includes Infor Financials & Supply Management, Infor CIS Billing, and Infor Birst for analytics and business intelligence. This strategic move aims to replace legacy systems, improve cost management, and provide real-time, mobile-accessible services to over 77,000 customers across four local government areas. Per the press release, in just the first two months of going live, Riverina Water reported significant improvements, including automation of manual processes and enhanced customer satisfaction. A recent survey indicated a customer service satisfaction score of 4.69 out of 5. The utility plans to expand the deployment to include asset management, supply chain management, and Infor’s managed service, CareFor. Infor’s CloudSuite Public Sector was selected for its industry-specific capabilities, flexibility, and scalability, aligning with Riverina Water’s goal of becoming a customer-centric organization. The partnership underscores Infor’s expertise in guiding utilities and public sector entities through digital transformation.
Retiring Lawson, PeopleSoft, or Oracle? APIX archives the entire application — every table, every year, attachments and security included — into your own AWS account in about 30 days, so you can decommission the legacy system and keep full access to the history.
