Outdoor Furniture Manufacturer Grosfillex Leverages Infor AI and Automation

Infor recently announced that Grosfillex, a leading global manufacturer of high-end resin outdoor furniture and other products, is leveraging the Infor CloudSuite Manufacturing solution — integrated with Infor AI (artificial intelligence), automation and analytics — to boost revenues and sales productivity while increasing customer satisfaction. Per the press release, the integrated solution enabled Grosfillex to increase revenues by 10 percent and increase sales productivity by 83 percent by automating the process of analyzing and grading customer accounts. Additionally, the company used Infor’s AI-driven product recommender to provide the right products at the right time, resulting in greatly improved customer satisfaction. Grosfillex CEO Frans Govers comments, “Managing thousands of products makes it impractical for employees to provide such intelligent recommendations without extensive experience or a tool such as AI. Equipped with Infor’s product recommender, we anticipate fulfilling more orders, leading to increased revenues and heightened customer satisfaction.” Moreover, with Infor’s solution, Grosfillex also has automated the entire customer activation process. Now, users can access the Infor Portal to view their assigned tasks and monitor the status of the entire workflow process. Massimo Capoccia, Infor chief innovation officer, adds, “Infor is excited to partner with an innovative company such as Grosfillex that is committed to staying at the forefront of its industry. We started by helping Grosfillex utilize AI and automation to grade customer accounts faster and more efficiently, and we look forward to helping the company further leverage these capabilities to grow its business.”

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